Education Advisor

Gemological Institute of America • Carlsbad, CA

13d • $25 - $33 • Onsite

About The Position

Education Advisor– We offer a competitive benefits package! The Company: GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment. The Location: This position is located in Carlsbad, California at our corporate headquarters. What to expect: We offer competitive medical, dental, vision and matching 401-K plans Paid vacation, sick and holidays, tuition assistance, commuter benefits The Environment: On-site cafe - affordable custom breakfast and lunch meals and Starbucks drinks! Economic friendly services - electric vehicle charging stations on-site Ergonomic assessments offered on-site and virtually JOB OVERVIEW The Education Advisor will report to the Manager, Student Success and will support GIA’s students. This position will work as part of a team to create and implement a multi-faceted student support network to support students throughout their academic journey.

Requirements

• Thorough knowledge of other GIA courses or willingness to obtain.
• Thorough knowledge of gem and jewelry industry or willingness to obtain.
• Strong computer skills with expertise in relevant software applications (Windows, Word, Excel, Power Point, etc.).
• Experience working in Salesforce, BlackBoard and Jenzabar or willingness to learn.
• Flexible, self-motivated, team-oriented, and solution-oriented to effectively deal with a variety of people and situations.
• Must possess strong verbal and written communication skills.
• Proven customer service orientation and follow-up to ensure customer satisfaction.
• Ability to work well in a fast-paced, multi-tasking environment.
• Strong organizational skills.
• Ability to manage competing priorities and maintain accuracy while supporting a large and diverse student population.
• Strong problem-solving and decision-making skills to address complex student needs and remove barriers to persistence.
• Capacity to analyze student data and trends to inform proactive advising strategies.
• Comfort with technology-driven advising tools and systems to monitor progress and enhance student engagement.
• Bachelor's degree and 1-2 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Collaborate with the Dean’s office, Admissions, Education Records, Distance Education, Financial Aid, Education Accounting, Student and Career Services staff to ensure students receive comprehensive support tailored to their needs.
• Assist and provide input into the development and implementation of an advising program that supports GIA’s global student body in mapping plans to achieve their educational and career goals with a strong focus on persistence and timely program completion.
• Guide students in course selection that supports their academic plans; sequence courses to meet enrollment, program, and prerequisite requirements; and proactively update plans as goals and circumstances change.
• Serve as an advocate for students in two primary areas: academic and administrative, ensuring barriers to progression are addressed promptly.
• Work as part of a team to create and implement a multi-faceted student support network that assists students with goal-setting, planning, and continuous enrollment toward on-time completion.
• Effectively manage and utilize institutional systems to monitor student progress, identify gaps, and provide timely interventions to keep students on track.
• Support student engagement with orientation by ensuring consistent communication and providing clear expectations and requirements for success.
• Provide enhanced attention to academically at-risk students by maintaining personalized communication, tracking progress, and implementing proactive retention strategies.
• Monitor all student progress and track enrollment in subsequent courses to maintain momentum toward program completion and graduation.
• Maintain a holistic view of GIA’s educational offerings.
• Provide regular reports related to student success, persistence, and completion metrics to education management.
• Maintain all records of student communication with integrity to ensure accurate documentation and regulatory compliance.
• Other duties as assigned.

Benefits

• competitive medical, dental, vision and matching 401-K plans
• Paid vacation, sick and holidays, tuition assistance, commuter benefits
• On-site cafe - affordable custom breakfast and lunch meals and Starbucks drinks!
• Economic friendly services - electric vehicle charging stations on-site
• Ergonomic assessments offered on-site and virtually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level