Education Account Manager

Guitar Center Stores • Anderson, SC

11d • $40,000 - $55,000

About The Position

Empowering Educators. Serving Communities. Growing the Future of Music.
Music & Arts is the nation's leading partner in K-12 music education. Our Education Account Manager (EAM) are the frontline relationship builders, problem solvers, andmunity partners who help music programs thrive.
As an Education Account Manager, you serve as the primary conduit between Music & Arts and the schools within your assigned territory. You will cultivate high-value educator relationships, drive rental, repair, and product growth, expand program adoption, and represent Music & Arts as a trusted partner to students, teachers, and the broader schoolmunity.
Your work directly supports music programs and improves access to music education — while driving measurable business performance.
About Music & Arts
Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness thates from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered ed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.
Since the 1990's, Music & Arts has expanded nationwide throughanic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to be the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise andprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

Requirements

• Bachelor's degree in Music Education, Performance, Music Business, or equivalent experience.
• Strong practical understanding of band & orchestral instruments.
• Excellentmunication and relationship-building skills.
• Ability to travel throughout assigned territory.
• Proficiency in Microsoft Office; ability to learn CRM systems.
• Valid driver's license and auto insurance.
• Ability to lift up to 50 pounds.

Nice To Haves

• Sales, customer engagement, ormunity relations experience.
• Experience working with music educators or school districts.
• Bilingual capability (especially Spanish).

Responsibilities

• Build meaningful, trust-based relationships with music educators, administrators, and district decision-makers.
• Expand Music & Arts' foot using our database and prioritized regional school lists.
• Establish weekly outreach rhythms (calls, emails, school visits, virtual meetings).
• Develop strategic territory plans focused on new school programs, educator support, and local engagement.
• Achieve weekly expectations for educator conversations, meetings, and school visits.
• Respond to all inbound leads within 24 hours.
• Maintainplete, accurate pipeline documentation in Salesforce, including next steps, dates, meeting notes, and opportunity stages.
• Drive net-new program creation, renewals, and expansions across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators (RLCs) to stay focused on client-facing activity.
• Work closely with local Music & Arts and Guitar Center stores to host educator nights,munity events, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs for educators and parents.
• Support store-based music education initiatives and recruitment events that attract families and build long-term loyalty.
• Drive school traffic to nearby stores to increase brand visibility and educator engagement.
• Serve as the primary point of contact for educators, ensuring timely resolution of issues related to rentals, repairs, and product needs.
• Work collaboratively with stores, repair shops, customer service, and RLC partners to ensure seamless educator support.
• Maintain exceptional professionalism, responsiveness, and ownership in all educator interactions.
• Proactively identify and resolve friction points before they impact customer experience.
• Lead with optimism, service, and professionalism.
• Model accountability — avoid negativity, blame, or disengagement.
• Embrace coaching, continuous improvement, and a set productivity cadence.
• Contribute to a positive team environment and support peer success.

Benefits

• This position also includes apany vehicle.
• For our employees who are musicians we offer the unique opportunity of gig leave--take time off to your music with the world and return to your job after your tour!
• Music & Arts offers robust benefits and perks, including Medical, Dental, Vision, 401K pluspany match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees