Editorial Analyst

Palo Alto Networks

2d•$70,000 - $114,500

About The Position

This role supports day-to-day content review operations, with a focus on maintaining quality, managing alerts, and ensuring timely handling of tickets and requests. The position requires strong attention to detail, reliability, and the ability to manage recurring responsibilities alongside ad-hoc work.

Requirements

2+ years of experience
BA/BS or equivalent experience
Basic Windows and Mac administration skills
Utilize a secure, private high-speed internet connection for all work-related tasks
Strong attention to detail and commitment to quality
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Clear and effective written and verbal communication skills
Experience with JIRA, Google Workspace, and Zoom
Comfortable working cross-functionally and navigating ambiguity or edge cases
Ability to work independently, take ownership of assigned responsibilities, and manage time effectively

Responsibilities

Conduct regular quality checks on classification outputs
Identify issues, provide feedback, and escalate when needed
Share periodic reports on quality and performance
Monitor and respond to alerts in line with SLAs
Coordinate updates and resolution with relevant stakeholders and teams
Triage, resolve, and escalate tickets as needed
Ensure timely completion and maintain clear documentation
Partner with cross-functional teams on issues and edge cases
Communicate updates clearly and follow through on actions
Support audits, additional reviews, and ad-hoc projects
Participate in on-call rotation and manage incoming tickets
Respond within SLA timelines and provide timely status updates
Escalate risks and drive issues to resolution
Support onboarding and training of new hires
Reinforce quality standards and best practices through ongoing feedback and targeted coaching
Identify gaps and improve guidelines or documentation
Conduct thorough research on the contents and images of web pages to support classification decisions.
Deliver consistent, high-quality, and accuracy work
Meet SLA requirements for alerts and ticket handling
Proactively communicate blockers and delays
Stay organized and manage workload independently