eDiscovery Technical Services Engineer - 2nd Shift

GeorgeJon

6d•Remote

About The Position

This role is expected to be 2nd shift. The Technical Services Engineer is a key member of our growing team. This individual is responsible for possessing comprehensive knowledge of and supporting several eDiscovery applications including Relativity, Cloud Nine LAW/Explore, NUIX, iPro, Reveal AI, Brainspace and other relevant applications infrastructure. Candidates should have a strong understanding of the various features and abilities of each application. In addition, they should have a solid understanding of the application requirements and the infrastructures that host the applications. The engineer is also responsible for obtaining and maintaining relevant training and certifications as well as keeping up to date with the software and hardware being supported. They will be responsible for the upgrade activities of eDiscovery applications infrastructure. GeorgeJon is the backbone of the eDiscovery industry. We plan, design, manage, support, and secure cost-effective, performance-optimized data platforms with 24/7/365 management and support for seamless user experience and peace of mind. Our vision is to be the foundation that supports every eDiscovery journey. Our team of tech wizards, customer champions and savvy business experts is grounded in a set of shared values: Ingenuity is the driving force behind our innovation and growth. We encourage creativity, problem-solving, and the pursuit of new ideas. Respect is the cornerstone of every interaction. We treat each other with dignity and celebrate the unique perspectives of all individuals. Integrity is our moral compass. We do what’s right, deliver on promises, and embrace honesty and ethical conduct in all our endeavors. Collaboration is what fuels our success. Team members work in harmony, leveraging diverse skills to achieve common goals.

Requirements

Administration of Windows Server 2012 and above
Ticket management, issue tracking, change log management
Scripting & Automation
Microsoft IIS
Microsoft Clustering
Firewall Administration (SonicWALL preferred)
Advanced Networking
Virtualization administration (VMWare preferred)
Storage (SAN, NAS, DAS)

Nice To Haves

Intermediate to advanced knowledge of Relativity, NUIX, Reveal or other software platforms
Relativity Infrastructure Specialist and/or Relativity Certified Administrator is a big plus
Additional Relativity, LAW, Brainspace and NUIX training and certifications are a plus
Understanding of EDRM framework

Responsibilities

Implementation and support of eDiscovery applications and supporting their infrastructure
Better to have Support knowledge with eDiscovery applications on the frontend and backend
Should be able to perform the monthly windows updates, esxi host upgrades, Unity upgrades, Dell host firmware updates
Should have knowledge deploying Qualys jobs
Should have knowledge on deploying and creating Virtual Machines and apply the best practices
Support Relativity - required, NUIX, Reveal, Cloud Nine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required
Assist in maintaining and monitoring client environments
Develop in-depth knowledge of the software application catalogue and how it relates to the customer’s needs
Create and edit documentation of internal processes and procedures
Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages
Enter all work as service tickets into ConnectWise
Work through a daily schedule in ConnectWise, entering all time and expenses
Cisco routing and switching; Force10 a plus
Dell Hardware and Software experience
Supporting and preserving the Citrix Virtual Desktop setup of clients, which includes, the AppSense and XenDesktop, XenApp, and others.
Able to work in a team and communicate effectively with the ability to work independently
Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations
Ability to travel to the data centres and onsite when needed