EDI Systems Support

Fernco Inc•Davison, MI

About The Position

Create and implement processes to exchange electronic documents, information, data, and communications with trading partners, customers, and Company operations. Maintain smooth operations of the computers and communications systems (e.g. EDI Van, STCP, AS2 and API) necessary to support these processes and other day-to-day business tasks. Provide back-up to the EDI Systems Coordinator.

Requirements

Bachelors in Computer Science or Computer Technology and/or equivalent work experience
At least five years experience as a computer operator, EDI programmer/coordinator or equivalent experience
Demonstrated competency in managing multiple project tasks, diagnostics/troubleshooting equipment, and completing project tasks according to specifications, on time, and within budget
Professional Training on EDI software platforms from certified educational and/or software vendor personnel is required
Ability to effectively use Microsoft Office products and Epicor ERP applications
Experience with networking, data acquisition, computer maintenance, PC operating systems, e-mail and client server software and project management required
Good communication skills in English, both verbally and in writing, ability to work in a team environment, time management skills, and attention to detail is mandatory

Responsibilities

Identify and promote new technologies that would benefit the Company by keeping abreast of current developments and trends in information technology and information systems.
Communicate regularly with trading partners regarding data transmissions, new transactions, and standards updates for EDI.
Create and maintain EDI maps, translation sets and data tables necessary to trade information with trading partners.
Monitor incoming and outgoing transmissions. Check all necessary logs and reports to assure accurate and complete transfer of data between the Company and its’ trading partners for EDI server systems.
Monitor computers for error messages and program operation and reacts with appropriate measures to maintain smooth operation of servers and workstations.
Perform tasks necessary to maintain and schedule data back-up procedures as well as safe storage of data back-up media.
Generate periodic reports for users, managers, and executive staff.
Analyze customer questions and/or problems and facilitates timely response until resolution. Maintain contact with customer to keep customer informed on status of problem until resolution.
Work with the Companies Change Management Team to help translate customer requirements into processes that can be followed by the Company.
Provide support to all Company locations and subsidiaries in an accurate and timely manner.
Submits accurate and timely reports on a weekly or monthly basis documenting status of tasks assigned to the EDI Systems Coordinator and/or VP of Supply Chain Operations and IT.
Perform other duties and tasks as may be assigned by the EDI Systems Coordinator and/or VP of Supply Chain Operations and IT.