EDI Analyst, Sales Operations

USG Corporation • Chicago, IL

1d

About The Position

Provides daily operations support for EDI transactions and testing of defect/enhancement fixes. Ensures timely resolution of customer maintenance and data issues per established processes. Analyzes, evaluates, and inputs data into the USG application systems. Acts as a liaison between customer service, financial shared services, and other departments to ensure the data’s completeness. Monitors issues, enhancements, and questions until resolution. Recommends and adopts new standards, procedures, and process improvements.

Requirements

• Bachelor’s degree required
• Minimum of three years EDI order support experience or equivalent.
• Experienced with X12 and XML documents preferred.
• Experience working on standard OTC EDI transactions like 850, 855, 860, 856, and 810.
• Strong customer focus with analytical and problem-solving skills.
• Ability to work effectively in a fast-paced, multi-tasking environment.
• Proficient in Microsoft Excel, Microsoft PowerPoint, and Microsoft Word.
• Exceptional attention to detail, quality, and accuracy of projects.
• Strong time management and organizational skills with the ability to juggle multiple demands, manage shifting priorities, and meet deadlines.

Nice To Haves

• Degree in business or technical related field preferred.
• Experience with Oracle Order Management and SQL database queries.
• Familiarity with tickets systems, agile methodologies and project management principles.

Responsibilities

• Responsible for accurate completion of daily operational support tasks per established processes.
• Analyzes, evaluates, and inputs data into the USG application systems ensuring data accuracy and standardization. Liaison between customer service, financial shared services, and other departments to ensure the data’s completeness.
• Provide EDI development testing support for internal and third party VAN development activities.
• Reviews, and adopts, documented team procedures and processes.
• Monitors issues, enhancements, and questions until resolution. Escalates issues as appropriate.
• Assists in business process development. Provides recommendations on systems and business process enhancements to improve data quality or customer experience.

Benefits

• two medical insurance options
• vision and dental coverage
• 401(k) Investment Plan with company match
• pension plan
• life insurance
• accident insurance
• legal insurance
• pet insurance
• Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity
• paid time off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees