ECS Lead Functional Consultant

Sequoia Connect

12d • Remote

About The Position

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers. Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape. As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals. We are currently searching for a ECS Lead Functional Consultant (ServiceNow Operations)

Requirements

• 7–10 years of total IT experience
• 5–7 years of experience in ITIL® process functional consulting
• Strong hands-on experience in ServiceNow operations
• Deep knowledge of FSM, S2P, CSM, and ITSM modules
• Experience as ServiceNow Functional Consultant, Process Owner, or Functional Lead
• Strong understanding of ITIL® best practices and operational service management
• Advanced Oral English.
• Native Spanish.

Responsibilities

• Act as Functional Lead and Process Owner for ServiceNow ECS implementations
• Lead ITIL® process design and optimization with a strong operational focus
• Provide functional consulting across Field Service Management (FSM), Source-to-Pay (S2P), Customer Service Management (CSM), and ITSM
• Work closely with operations teams to translate business needs into ServiceNow processes
• Oversee end-to-end ServiceNow process governance and continuous improvement
• Support stakeholders in process adoption, best practices, and functional alignment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees