ECONOMIC SUPPORT PROGRAM - ADMINISTRATIVE CLERK

La Crosse County • La Crosse, WI

2d

About The Position

FLSA: Non-Exempt. This is a specialized clerical position in the Economic Support Section of the Human Services Department. Primary duties will vary, depending on area of specialization, providing clerical and related services for the multi-county Western Region for Economic Assistance (WREA) Income Maintenance Consortium or processing Low-Income Heating and Energy Assistance (LIHEAP) applications. Employees use independent judgment in carrying out assignments and in making decisions within established policies and guidelines and work with minimum supervision.

Requirements

• Considerable knowledge of programs administered by the department and Consortium, and of community resources available in each of the Consortium counties.
• Knowledge of Consortium's business processes.
• Ability to work independently.
• Ability to make accurate computations and reports requiring above-average arithmetical and English skills.
• Ability to exercise good judgment in carrying out assigned duties.
• Ability to meet the public and to establish working relationships with County officials and other employees.
• Ability to maintain confidentiality of work-related information.
• High school diploma or GED.
• Two years of general office experience with competency in application of the required skills, abilities and knowledge.
• Demonstrated work history of being very well organized and handling a wide variety of tasks in a high volume position.
• Demonstrated work history of providing excellent customer service.
• Excellent communication and interpersonal skills, with the ability to appropriately assist clients in crisis.
• High level of skills and experience using various computer programs.
• May consider other relevant combination of training and experience.

Nice To Haves

• Strong preference for clerical experience in a Human Services field.

Responsibilities

• Acts as first point of contact for walk-in customers; greets customers with scheduled appointments and notifies appropriate staff of customer's arrival.
• Answers phones in Economic Support lobby.
• Provides information and answers questions about the programs available through the WREA Consortium and La Crosse County Economic Support; explains general eligibility guidelines and application processes.
• Refers customers to self-service telephone and computer services within lobby, and provides technical support. Arranges for a customer to meet with an on-site eligibility worker or supervisor as appropriate.
• Accepts paper Requests for Assistance; reviews Food Share Priority Service information and completes client registration when appropriate.
• Schedules appointments for Energy Assistance, and local face-to-face appointments for Income Maintenance and Child Care programs.
• Works in the Cares Worker Web (CWW) system to look up eligibility related information, and provide administrative support for workload assignment, tracking and reporting.
• Reviews eligibility notices with customers and prints notices upon request. Refers customers to other community resources.
• Scans and indexes applications, reviews and related documents into the statewide electronic case file system. Conducts interviews and processes Energy Assistance applications.
• Communicates Energy Assistance program eligibility information and answers questions from clients. Participates in outreach activities for Energy Assistance program.
• Runs weekly and monthly CCA, CWW and Webi reports, exports and compiles data for the WREA Consortium into spreadsheet reports.
• Takes meeting minutes.
• Orders publications, forms and applications.
• Maintains WREA Consortium calendars and schedules. Maintains annual record of trainings attended by staff.
• Types letters, correspondence, forms, etc., for supervisors and manager.
• Prepares caseload and other reports for Human Services/County Board meetings.
• In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials.
• Employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness.
• Assists and/or trains other staff on processes upon request.
• This job description is not intended to encompass every job duty or responsibility, but is only illustrative. While primary tasks will be determined by assigned area of responsibility, this position is required to perform other duties as may be assigned or required.

Benefits

• Wisconsin Retirement System (WRS): A top-rated pension program.
• Affordable Insurance Premiums: Comprehensive health, dental, and vision coverage.
• Generous Paid Time Off: Vacation, sick, and 10+ paid holidays annually.
• Work-Life Balance: Flexible schedules and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED