Economic Benefits Technician - Hybrid

County of Wake, NC•Raleigh, NC

2d•$25 - $31•Hybrid

About The Position

Do you want to work with a Division who is committed to protecting children and older adults, by helping people meet their basic needs and strengthening families. The Economic and Social Services Division provides a variety of services to address the needs of Wake County citizens. We are currently seeking an enthusiastic Economic Benefits Technician to join this hard working team, and start making an impact in our community today! Did we mention our excellent benefits and compensation package, including 5% towards a 401K? Spanish speaking skills are a plus!! Currently, this position will work at the WakeMed Raleigh office on a rotating basis with 3 other Technicians. On the days not in the office, this position will work from home. Primary job duties include: Serving as receptionist for main Wake County Human Services Office at WakeMed Processing mail, faxes, documents, and emails daily, uploading into OnBase Serving as back-up to three other technicians, performing various administrative duties Exhibiting excellent customer service skills in all functions Screening patients for Medicaid and submitting applications in NCFAST NOTE: This position requires the employee to obtain an annual flu vaccine, along with maintaining current immunizations. The employee will also be required to obtain and maintain CPR certification. The employee is required to complete multiple learning modules annually to meet hospital requirements. This position requires COVID vaccination, unless an approved religious or medical exemption is obtained. About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference! What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Requirements

High school diploma or GED
One year of experience in human services
Equivalent education and experience are accepted
Customer service oriented with excellent communication (verbal and written), and interpersonal skills
Ability to utilize office equipment and other relevant technology (software and systems), to meet business needs (e.g., Microsoft Office, NC FAST, and Hyland OnBase)
Ability to work both, as part of a team and independently

Nice To Haves

Experience working in OnBase or a similar electronic document management system
Experience in NCFAST navigation
Knowledge of NC Medicaid programs
Working knowledge of Excel
Ability to interpret from Spanish to English and English to Spanish

Responsibilities

Serving as receptionist for main Wake County Human Services Office at WakeMed
Processing mail, faxes, documents, and emails daily, uploading into OnBase
Serving as back-up to three other technicians, performing various administrative duties
Exhibiting excellent customer service skills in all functions
Screening patients for Medicaid and submitting applications in NCFAST