eCommerce Virtual Assistant

Hadley Designs

6h • Remote

About The Position

At Hadley Designs, we are seeking a Virtual Assistant to support core operational functions across the business. This role is ideal for dependable, detail-oriented support professionals who thrive in structured environments and take ownership of clearly defined responsibilities. As a key part of our operations team, you will be entrusted with specific tasks within one or more functional areas, ensuring that they are executed accurately, consistently, and on time with minimal oversight.
This role emphasizes reliability, follow-through, and clear accountability within your defined scope of responsibilities. Over time, you will also have the opportunity to contribute to improving workflows and documentation within your area, helping strengthen operational consistency as the business grows.
About Hadley Designs
Hadley Designs is a family-founded, female-led brand redefining early education through creativity and purpose. We design screen-free, beautifully crafted learning tools that help parents and teachers make learning fun, engaging, and meaningful for children. Every product is hand-drawn and teacher-designed to foster confidence and connection, transforming the way children experience learning.
Our Mission:
We design screen-free products that parents can trust to help their children learn, grow, and reach their full potential. Our products replace noise and distraction with connection, curiosity, and real learning.
Our Vision:
We will build the most trusted children’s brand in the world, shaping how families learn, connect, and grow. Our products will be so widely used and passed down that generations of children will grow up learning from them and choose them again for their own families.

Requirements

• 2+ years of experience in an administrative, operations, customer support, or similar role.
• Availability: Ability to work a US-based schedule from 8:00am–5:00pm Central Time.
• Tools Proficiency: Comfortable using Google Workspace, Slack, ClickUp (or similar task/project management tools), and Loom for short video updates.
• Impeccable Communication: Strong written and verbal communication skills with a focus on clarity and professionalism.
• Problem-Solving Skills: Comfortable following structured problem-solving expectations, including identifying issues, providing context, proposing solutions, and escalating when needed.
• Highly Reliable and Detail-Oriented: You are an operations or administrative support professional who is dependable and focused on precision.
• Process-Driven and Proactive: You thrive in structured systems, working to keep operations running smoothly with minimal oversight.
• Strong Sense of Ownership: You take responsibility for your tasks and ensure their completion with a high level of accountability.
• Organized and Effective: You are organized and calm, able to work efficiently in a remote, fast-moving environment.
• Comfortable Working Remotely: You can effectively manage your time and responsibilities in a fully remote setting.

Responsibilities

• Customer Support and Order Management: Assisting with customer inquiries and managing the order process efficiently.
• Account Health Monitoring and Basic Reporting: Keeping track of accounts and providing basic performance reports.
• Inventory Tracking and Supply Chain Coordination: Monitoring stock levels and coordinating basic aspects of supply chain management.
• Data Entry, Reconciliation, and System Updates: Maintaining accurate data and ensuring that systems are up to date.
• Basic Accounting or Finance Support: Assisting with basic financial tasks such as tracking expenses or processing invoices.
• Maintaining SOPs and Internal Documentation: Keeping standard operating procedures (SOPs) and documentation current and accessible.
• Executing Assigned Processes: Ensuring that all processes within your scope are completed accurately, consistently, and without rework, while identifying issues early and proposing solutions.

Benefits

• Ownership and Support: You will have clear ownership of specific responsibilities within well-defined systems, with strong leadership support.
• Opportunities for Growth: Potential to grow into broader operations or specialized support roles over time.
• Remote Flexibility: Enjoy a flexible, remote-first work environment with consistent working hours.
• Be Part of a Growing Company: Join a fast-growing eCommerce business that is revolutionizing early education with products parents trust and love.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed