ECommerce Shipping Supervisor

GOODWILL IND OF THE CHESAPEAKE INC•Baltimore, MD

2d•$49,147 - $61,412

About The Position

We are seeking a Shipping Supervisor to lead and optimize daily shipping and order fulfillment operations. This role oversees a team responsible for accurately picking, packing, and preparing merchandise for shipment while maintaining high standards for accuracy, speed, and package integrity. The Supervisor plays a hands‑on leadership role, ensuring daily production goals are met or exceeded while fostering a positive, accountable, and safety‑focused work environment.

Requirements

High school diploma or equivalent required
Minimum of one year of supervisory or management experience required
Valid driver’s license required
Ability to read, understand, and follow written instructions and correspondence
Ability to prepare basic written communication
Strong math skills, including calculations involving ratios, percentages, and basic data interpretation
Basic computer proficiency, including spreadsheets and word processing
Strong attention to detail and ability to manage multiple tasks in a fast‑paced environment
Lift up to 100 pounds and frequently lift or carry items up to 50 pounds
Regular standing, walking, bending, climbing, reaching, pushing, and pulling
Frequent use of hands and fingers to handle materials and operate equipment

Responsibilities

Lead, coach, train, and develop fulfillment associates, ensuring adherence to departmental procedures and continuous skill building
Foster a collaborative, respectful, and performance‑driven team culture
Conduct probationary and annual performance evaluations to support accountability and growth
Support recruiting and hiring initiatives in partnership with the Senior Manager and Director of eCommerce
Oversee daily shipping and fulfillment activities to ensure accurate picking, packing, and order preparation
Ensure proper creation and verification of invoices, shipping labels, and related documentation
Maintain inventory control of all shipping supplies and materials to support uninterrupted operations
Respond promptly and professionally to customer service inquiries related to fulfillment issues
Manage opening and closing procedures in the absence of team leaders to ensure continuity of operations
Operate company vehicles as needed to support merchandise pickup and ensure proper scheduling and completion of vehicle maintenance
Maintain a clean, organized, and safety‑conscious work environment
Support additional operational initiatives and special projects as assigned