Ecommerce Sales Associate - AutoNation Acura Colorado Springs

United Fidelity Bank • Colorado Springs, CO

12h • $5,500 - $11,000 • Onsite

About The Position

The e-Commerce Sales Associate at AutoNation Acura Colorado Springs is responsible for interacting with hundreds of customers through online channels, phone calls, and in-person visits to facilitate vehicle purchases within a no-haggle sales environment. A key aspect of the role involves responding to leads promptly, providing information, answering customer questions, and guiding customers effectively from initial phone or internet contact to an in-store experience, all while ensuring an exceptional customer journey. This position requires helping customers select their ideal vehicle, negotiating terms to align payment options with their lifestyles and budgets, and successfully closing deals. Furthermore, the e-Commerce Sales Associate is expected to provide outstanding customer service both before and after the purchase, fostering loyalty through follow-ups to ensure satisfaction and assisting in the transition of customers to the Service department for their ownership needs. AutoNation is committed to redefining the car-buying experience through nationwide inventory, a supportive team, and a culture built on trust, transparency, and teamwork, while undergoing a significant multi-year digital transformation.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Sales or customer service experience preferred
• Prior sales experience, retail preferred

Responsibilities

• Interact with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment
• Respond to leads in a timely fashion
• Answer questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience
• Provide an exceptional customer experience
• Help our customers select their perfect vehicle
• Negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal
• Provide an exceptional customer experience both before and after purchase
• Drive loyalty by following up to ensure customer satisfaction
• Help transition customers to the Service department to support their ownership experience

Benefits

• Competitive benefits
• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees