eCommerce Project Manager - Inc5000 Marketing Agency

VividFront•Cleveland, OH

1d•Hybrid

About The Position

VividFront is a 5x Inc5000 winner for fastest-growing private companies in America and a 5x Northcoast99 winner that recognizes top workplaces for top talent in Northeast Ohio. Our environment is fast-paced, creative, entrepreneurial, and highly collaborative. VividFront is not a niche firm. We have worked in almost every industry, in both B2B and B2C contexts. As a result, we wield an enormous set of tacit knowledge and experience scaling brands. Our culture is built on our 5 core values, with the first being "team first". We treat our employees with respect, freedom, and support. We provide award-winning benefits to our employees that promote a healthy work-life balance, including a flexible hybrid work schedule. There are abundant growth opportunities at VividFront, and we have a track record of retaining and promoting from within. We're currently seeking a client-facing project manager for our growing team. The successful candidate will be a quarterback for eCommerce brands (with the occasional need to flex into non-eCommerce business models), and help clients meet business growth goals by meticulously keeping projects and resources on budget and on time. The role requires a superior ability to balance scope, customer satisfaction, and quality. Our project managers are excellent communicators, natural leaders of people, and have high follow-through. If you're drawn to new challenges and experiences, and working alongside a rigorous and passionate team excites you, we want to meet you!

Requirements

Bachelor's Degree or equivalent
Minimum of 4+ years of experience in a related role (marketing agency, internal marketing team, sales, etc.)
Develop strong relationships internally and externally - the #1 priority!

Nice To Haves

Agency experience is preferred
Experience in lead generation marketing and/or eCommerce marketing

Responsibilities

Succinctly communicate relevant data to clients, and confidently answer questions relating to marketing performance (SEM, PPC, SEO, Social Media, Email Marketing, etc.)
Serve as the primary point of contact for clients, set and manage expectations
Manage and delegate tasks effectively to ensure deadlines are met and team members are held accountable for the execution
Manage client hours and fees on an ongoing basis, keeping projects on budget and on time
Lead productive internal and external meetings
Work hand-in-hand with internal teams, champion their efforts, and collaborate to meet deadlines
Monitor out-of-scope requests and manage additional estimates and approvals
Brainstorm new opportunities to improve results for clients
Maintain brand guidelines and quality assurance for deliverables
Follow processes and use company tools to streamline projects and maintain efficiencies
Cross-sell and upsell to existing clients
Onboard new clients and internal teams to projects

Benefits

Unlimited paid vacation policy
Outstanding benefits with full family and dependent health, dental, and vision insurance coverage - 100% employer-paid
Relaxed work environment with no dress code
401K
Flexible, hybrid work-from-home / office schedule
3 months fully paid Birthing Parent leave
Holiday office closure prior to New Year
Summer Fridays
Year Round Flex Fridays
Stackable incentive opportunities
Free downtown parking