eCommerce Operations Analyst AO7167608
About The Position
eCommerce Operations Analyst AO7167608 Top skills: Operations Management, Order Management, Forecasting Schedule: 5 days fully onsite KEY RESPONSIBILITES/REQUIREMENTS: Roles & Responsibilities Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of orders. Analyze order data across partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline. Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues. Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience. Develop & own volume forecasting for our logistics partners for capacity planning purposes. Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement. Skills and Qualifications: Bachelor’s degree required 4+ years relevant experience in fulfillment or eCommerce business operations Experience with Alteryx & Tableau software is a strong advantage High volume eCommerce order management experience preferred Six Sigma certification preferred
Requirements
- Bachelor’s degree required
- 4+ years relevant experience in fulfillment or eCommerce business operations
Nice To Haves
- Experience with Alteryx & Tableau software is a strong advantage
- High volume eCommerce order management experience preferred
- Six Sigma certification preferred
Responsibilities
- Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of orders.
- Analyze order data across partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
- Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
- Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience.
- Develop & own volume forecasting for our logistics partners for capacity planning purposes.
- Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
