Ecommerce Marketplace Specialist

MEYER DISTRIBUTING INC•Jasper, IN

11h

About The Position

The Ecommerce Marketplace Specialist position assists in the daily operations of the ecommerce business, ensuring smooth and efficient handling of customer interactions, order fulfillment, and product support. The individual in this position will support multiple aspects of the ecommerce workflow, including customer service, supporting or assisting with projects, as well ensuring the completion of daily tasks. The individual performs all responsibilities with accuracy, professionalism, and attention to detail.

Requirements

Must be able to maintain an organized workspace
Good verbal and written communication skills
Skill in completing assignments accurately with attention to detail
A friendly and energetic personality with customer service focus
Must have the ability to understand and follow instructions

Nice To Haves

Proven experience in e-commerce or online marketplace

Responsibilities

Respond to customer inquiries via email, phone, or chat in a timely and professional manner
Assist customers with order updates, troubleshooting, and general product information
Escalate complex issues to management when necessary
Track and manage product returns to ensure timely resolution
Collaborate with internal teams to ensure product data integrity
Add new products to the catalog, ensuring accuracy in descriptions, pricing, and images
Ensure all product information is accurate and up to date.
Identify areas of improvement & assist with project development to achieve team goals
Ability to work independently and manage multiple tasks
Assist with all other supervisor assigned tasks