ECommerce Marketing Operations Specialist

Medical Service Company•Cleveland, OH

1d•Hybrid

About The Position

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position . Work in our office location on Tuesdays, Wednesdays, and Thursdays , and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program DEI&B Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays General: The Ecommerce Marketing Operations Specialist performs day-to-day tasks necessary to support E-Commerce and Marketing Operations initiatives. Performs E-Commerce customer service and order fulfillment as needed; ensuring phone coverage and that customers receive the correct items in a timely fashion, including providing updated order status through fulfillment and delivery. Updates E-Commerce inventory items. Performs marketing operations functions and support of internal and external initiatives such as ensuring event asset requests are processed and completed accurately, fulfills internal MSC employee projects including requesting mail files from HR, support for JSM operations and working with the Marketing Director and vendors, and the MSC warehouse staff to complete projects. Works with the Marketing Director on prioritization of initiatives. Reports to: Director of Marketing & ECommerce

Requirements

High school diploma or equivalent.
1-2 Years’ experience providing superior customer service in a call center or tele-sales environment.
Analytically inclined, strong attention to detail, multi taking and computer skills
Enthusiastic, Customer Focused
Familiarity with basic knowledge and use of Microsoft Excel
Social Media knowledge
Work effectively in a fast-paced environment

Nice To Haves

College degree from an accredited college or university preferred.
Digital Marketing/E-Commerce customer service experience a plus.

Responsibilities

Order fulfillment: Ensures customer orders are placed with various vendors and order status is updated as products are shipped, as needed.
Supports the Lead E-commerce Specialist by fulfilling items that are only inventoried in Cleveland. Works with the MSC warehouse staff to fulfill these items.
Catalog Management Add, remove, and maintain products in online catalog.
Add, review, and modify product descriptions to ensure effective descriptions and unique content, including features and benefits.
Ensure proper pictures are displayed and manufacturer hyperlinks are current.
Customer Service support: Ensures phone coverage with the other members of the e-commerce team, checks voice mail, and returns customer calls to support order management, returns and questions about orders and products.
Reporting support: Pulls new customer and inventory reports working with the other e-commerce team members to ensure reporting is accurate and timely.
Request fulfillment: Logs into the MSC ordering portal (Vorex) to check requests.
Routes marketing requests to Marketing Director through the MSC ordering portal.
Coordinates printing and shipping of approved marketing collateral for sales and other areas of organization to the printer vendor (that is not available on the POD site).
Event asset fulfillment: Assist in shipping event materials and maintaining log to ensure timely delivery and return of show items including tabletop accessories, pop up signage and giveaways.
MSC employee and customer project fulfillment: Internal and external marketing communications initiatives for MSC employees, JSM attendees/speakers and other fulfillment requests.
Works with Marketing Director and VP of Sales, Marketing & Ecommerce to execute project fulfillment requests.
Works with the MSC warehouse staff to execute project fulfillment requests.
Serves as the MSC internal contact for envelopes and other items not on the POD portal.