eCommerce Manager

Shepard Exposition Services•Baltimore, MD

10h•$47,000 - $52,000

About The Position

The eCommerce Manager leads the eCommerce Specialist team and oversees the strategic and operational performance of Shepard’s digital commerce platforms. This role ensures exceptional online ordering experiences, efficient workflows, and alignment with event operations while driving continuous improvement and innovation. Key Contributions of the Role Strategic Leadership and Team Management- 70% Lead, mentor, and develop the eCommerce Specialist(s), ensuring high performance and professional growth. Oversee daily operations of Shepard’s eCommerce platforms, with an emphasis on Salesforce-based systems. Monitor platform performance, identify improvement opportunities, and coordinate system enhancements. Ensure all event-specific configurations (catalogs, deadlines, promotions) are accurate and delivered on time. Provide reporting and insights to leadership to guide strategic decisions. Technical Support- 30% Resolve escalated customer or technical issues and partner with IT on system improvements. Support testing and implementation of new features, upgrades, and digital capabilities. Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.

Requirements

2+ years of experience in eCommerce operations, including leadership/supervisory experience.
Expertise in Salesforce Commerce Cloud or Salesforce-integrated platforms preferred.
Experience in the tradeshow or event industry strongly preferred.
Strong understanding of online ordering workflows, payment processing, and system integrations.
Excellent leadership, communication, and cross-functional collaboration skills.
Strong analytical, troubleshooting, and organizational abilities.
Proficiency with Microsoft Office Suite and comfort with CRM/ERP systems.
Bachelor's degree in Business, Marketing, Information Systems, or related field preferred.
Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
Ability to perform as a responsible ESOP owner, by making daily decisions to benefit the client and the company.
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.

Nice To Haves

Expertise in Salesforce Commerce Cloud or Salesforce-integrated platforms preferred.
Experience in the tradeshow or event industry strongly preferred.
Bachelor's degree in Business, Marketing, Information Systems, or related field preferred.

Responsibilities

Lead, mentor, and develop the eCommerce Specialist(s), ensuring high performance and professional growth.
Oversee daily operations of Shepard’s eCommerce platforms, with an emphasis on Salesforce-based systems.
Monitor platform performance, identify improvement opportunities, and coordinate system enhancements.
Ensure all event-specific configurations (catalogs, deadlines, promotions) are accurate and delivered on time.
Provide reporting and insights to leadership to guide strategic decisions.
Resolve escalated customer or technical issues and partner with IT on system improvements.
Support testing and implementation of new features, upgrades, and digital capabilities.