eCommerce Global Payment Strategy & Operations Specialist

Trimble Inc•Westminster, CO

32d•Onsite

About The Position

The eCommerce Global Payment Strategy & Operations Specialist will serve as a key partner to eCommerce Sales, ePayments, Credit & Collections, Customer Support, DevOps, and cross-functional teams. This role will help drive the strategy, scalability, and operational excellence of Trimble's global eCommerce payment ecosystem-proactively identifying friction points, mitigating payment risk, and enabling seamless payment experiences for customers worldwide. The ideal candidate will have proven experience in global payment operations and optimization, with a strong understanding of the payment gateway technologies, processes, and compliance standards that underpin scalable eCommerce growth. This role is critical in improving payment performance, supporting revenue growth, and ensuring frictionless transactions across diverse markets.

Requirements

Proven experience in global payment operations and strategy within an eCommerce environment.
Deep understanding of payment gateways, processing networks, and recurring/subscription models.
Hands-on experience with Cybersource, PayPal, Stripe, and other global gateways.
Knowledge of card brand requirements, regional regulations, and cross-border transaction optimization.
Understanding of EU 3DS, SCA, and related payment compliance requirements.
Advanced analytical and problem-solving skills, with a data-driven approach to identifying and resolving payment challenges.
Exceptional collaboration and communication skills, with the ability to align cross-functional teams around shared goals.

Responsibilities

Develop and execute a scalable global payment strategy for the eCommerce channel, aligning with global sales growth and customer experience objectives.
Design and maintain a comprehensive payment reporting framework to monitor and analyze key performance metrics, including authorization rates, declines, failure points, fraud trends, and gateway performance across regions.
Leverage dashboards and analytics to identify and resolve payment gateway issues, optimize authorization rates, and drive continuous improvement in payment success rates.
Collaborate cross-functionally with ePayments, DevOps, and Support teams to troubleshoot and resolve payment-related issues, ensuring system reliability and customer satisfaction.
Ensure global compliance with security, privacy, and regulatory standards (e.g., PCI, SCA, 3DS) and regularly assess adherence across payment systems and processes.
Monitor and manage fraud and chargebacks for SketchUp and other online products, providing proactive insights and risk mitigation strategies.
Stay ahead of global payment trends and emerging technologies to identify new optimization opportunities that improve conversion, retention, and cross-border scalability.