Ecommerce Coordinator

Schmitt Music•Bloomington, MN

1d•Onsite

About The Position

Schmitt Music is seeking a detail-oriented and customer-focused eCommerce professional to support our growing online business. This role plays a critical part in delivering exceptional customer experience from purchase through post-delivery, while also supporting internal tools, school programs, and marketing initiatives. This position serves as a key connection point between customers, fulfillment, marketing, and educational sales teams, ensuring orders are processed smoothly, questions are answered quickly, and continuous improvements are made based on customer feedback. As Schmitt Music continues to grow its online presence through Schmittmusic.com, the Ecommerce Coordinator will play a vital role in the company's digital success. Schmitt Music is a well-known, respected, family-owned musical instrument dealer in the Twin Cities and surrounding region, with a mission to enrich lives by helping people make music.

Requirements

Bachelor’s degree in Marketing, Business, Ecommerce, Graphic Design, or a related field
1-3 years of experience in ecommerce, digital marketing, or a related role
Strong understanding of ecommerce platforms, Preferably Shopify
Proficiency in basic image editing software (e.g., Adobe Photoshop or similar)
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Analytical skills with the ability to interpret data and identify trends
Customer-focused with a commitment to providing excellent service

Nice To Haves

Familiarity with online marketing principles and tools (SEO, SEM, email marketing)
Experience or interest social media a plus
A passion for music and an understanding of musical instruments and accessories is a plus

Responsibilities

Manage all email, chat, and phone inquiries related to online orders
Communicate order updates, ETAs, and vendor delays clearly and proactively
Enhance the customer experience through thoughtful touches such as order inserts, small gifts, and personalized notes
Partner closely with Fulfillment and Shipping teams to ensure timely and accurate order processing
Monitor customer feedback and identify trends, escalating recurring issues as needed
Manage and optimize Gorgias (CRM) across departments
Process returns, issue credits, and handle exchanges
Inspect returned products and route them to the correct department
Track and report return reasons to help improve processes and reduce friction
Collaborate with Educational Representatives to promote and support usage of the Director Portal
Maintain accurate and up-to-date pricing within the Director Portal
Manage homepage updates and exclusive content pages
Support new initiatives and enhancements within the platform
Partner with Operations to maintain accurate Better Than Rent school listings
Assist with social media initiatives
Support live selling setup and promotion
Handle printing, cutting, and preparation of marketing materials
Track and manage folder orders for school programs