ECM Case Manager

Hill Country Community Clinic•Redding, CA

55d•$21 - $24

About The Position

Under minimal supervision, work independently and together with other Enhanced Care Management (ECM) Case Managers and Hill Country Community Clinic teams. Along with other community agencies to provide outreach and direct case management services to help clients achieve wellness and recovery goals. ECM Case Managers will provide engagement and support services, often to program participants engaging in behaviors that pose health and safety risks, by meeting individuals "where they are at" and providing non-judgmental, non-coercive services, and resources to individuals. In addition, ECM Case Mangers will be called upon to provide consultation, education, training, and support to clients. The ECM Case Manager is expected to become a leader in promoting a commitment to providing services using a harm reduction approach.

Requirements

B.S. degree preferred in social work or related study, or the equivalent in related work experience.
CPR certificate preferred.
Must have current and clean CA driver's license required.
Must have excellent communication skills. Ability to speak publicly and one-on-one in an effective and persuasive manner. Ability to read, write, analyze, and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.
Must have intermediate math skills, sufficient enough to help clients develop budgets and manage personal finances. This includes basic abilities to add, subtract, multiply, and divide.
Must have very high reasoning skills. Ability to assess mental status and determine needs for emergency interventions or other forms of care. Ability to define problems, collect information, establish facts, and draw valid conclusions.
To perform this job successfully, an individual should have knowledge good working knowledge of Windows operating systems, Microsoft Office Suite - Word, Excel, Outlook, and Internet browsers and related software.
Proficient with standard office equipment including computers, copiers, fax machines, printers, multi-line telephone systems. Must be an experienced driver and comfortable driving with passengers.

Responsibilities

Initiate contact and establish positive rapport with clients/potential clients.
Ensure correct, concise, and consistent documentation is placed into the Electronic Health Record EHR.
Provide clients with empathy, encouragement, support, and facilitate problem solving.
Interview clients to identify areas of need, strengths, resources, and goals.
Conduct and record: Needs assessments, mental status exams including but not limited to PHQ-9 Assessments, Blood Pressures and build quality care plans with the client leading care.
Help clients identify their own strengths and resources and addressing their needs/goals
Provide crisis intervention, and coordinate emergency care as needed.
Assist clients in obtaining basic needs (i.e. food, clothing, shelter and transportation resources).
Advocate for clients as needed to obtain housing, public benefits, and other community resources.
Help clients develop budgeting and money management skills. Coach clients regarding activities of daily living, social skills, and communication skills.
Assist Make clients in finding and using opportunities and resources to improve quality of life (e.g. education, employment, volunteering, recreation, etc.).
Work creatively with other team members to implement a "whatever it takes" approach to support resilience, wellness and recovery among clients. This includes participation in team meetings, daily communications with team members, collaborative problem solving and advocacy.
Complete documentation of interactions, assessments, interventions, and services provided on a daily basis.
Build collaborative relationships with HCHWC staff, social service providers, schools, employers, emergency service personnel, and other community agencies and individuals.
Improve quality of services provided at HCHWC by developing and sharing knowledge and expertise about community resources, public benefits programs, work/volunteer opportunities, etc., with other staff.
Increase professional competence by participating in available training opportunities.
Attend weekly team meetings, and other meetings as appropriate.
Other projects and tasks as assigned.