eClosings Moderator

Mortgage Connect • Coraopolis, PA

12d • Hybrid

About The Position

We are in the business of home ownership and are looking for an eClosings Moderator who will find a career home with us. This non-exempt role is for someone who enjoys working in a fast-paced, team-centered environment as you will be responsible for the coordination and facilitation of all aspects involved with preparing and finalizing eClosings. What you will do Individuals in this role will process closing documents for hybrid eSignings as well as prepare full RON packages for closing appointments. They will also communicate with clients, signers, internal staff, and outside vendors via phone, email, and audio/video means to ensure a timely and successful eClose, consistent with company and platform-defined standards. There may be audio and video recorded eClosings, which may require a professional dress code and conduct. Maintain client relationships and exceed expectations, leading the conversations regarding platform queries and signer/lender eClosing needs. May make routine calls and act as first line technical support for the platform, such as providing some computer, tablet, or mobile device assistance during the signer’s eClosing process (logging into the platform, completing an audio and video pre-check, and the signing itself within the eClosing Room). Able to work in a fast paced environment while meeting deadlines and multi-tasking. Must be able to work with minimal supervision to ensure team goals/deadlines are met.

Requirements

• High school diploma or equivalent
• 1-5 years of experience within real estate or mortgage industry preferred
• eClosing experience and notary commission a plus
• Strong attention to detail, customer service, and verbal/written communications
• Proficiency with computers, including Microsoft Office and Google applications (Chrome, Sheets)

Nice To Haves

• 1-5 years of experience within real estate or mortgage industry preferred
• eClosing experience and notary commission a plus

Responsibilities

• process closing documents for hybrid eSignings
• prepare full RON packages for closing appointments
• communicate with clients, signers, internal staff, and outside vendors via phone, email, and audio/video means to ensure a timely and successful eClose, consistent with company and platform-defined standards
• Maintain client relationships and exceed expectations, leading the conversations regarding platform queries and signer/lender eClosing needs.
• May make routine calls and act as first line technical support for the platform
• Able to work in a fast paced environment while meeting deadlines and multi-tasking.
• Must be able to work with minimal supervision to ensure team goals/deadlines are met.

Benefits

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees