EC Registration Supervisor

Johns Hopkins Medicine•Saint Petersburg, FL

55d

About The Position

The EC Registration Supervisor oversees daily operations for the EC Registration team. This role manages staffing, workflow, training, and adherence to hospital and departmental policies. Responsibilities include auditing registrations, monitoring insurance verification processes, ensuring accurate patient registration, and supporting an efficient patient experience. The supervisor communicates regularly with patients, insurance carriers, clinical staff, physicians, and revenue cycle teams

Requirements

A bachelor's degree is required.
A minimum of 3 years of experience in an emergency department, clinical environment, or medical facility is required.
Knowledge of third-party payer requirements, signature regulations, and strong computer literacy are required.
Experience with Medicaid, Medicaid HMOs, CMS, and other government programs is required.
Bilingual proficiency is required.

Responsibilities

Coordinates the day-to-day operation of the EC Registration area to maintain adequate staffing.
Supports the development and enforcement of departmental policies, procedures, and work standards.
Conducts weekly audits to evaluate staff accuracy and reduce claim denials.
Assists with or collects point-of-service payments and outstanding patient balances.
Initiates staff engagement projects to support morale and team involvement.
Completes annual performance evaluations and documented according to hospital policy.
Maintains strong communication with staff, clinical teams, and revenue cycle departments to support a positive patient experience.