Supervisor for Medical Call Center (Onsite) - Charlotte, NC

Meduit • Charlotte, NC

10d • $51,000 • Onsite

About The Position

This role is responsible for driving team performance through goal setting, KPI tracking, coaching, and ongoing support. It provides training, handles escalations, coordinates with IT, and manages administrative tasks to ensure smooth daily operations. The position also interacts with clients through meetings and reporting, representing the team’s performance and needs.

Requirements

• HS Diploma or GED
• Proficiency in Microsoft Office
• Typing skills
• Two years or more experience in a call center environment

Nice To Haves

• Experience and familiarity with Revenue Cycle
• Familiarity with client systems which includes Epic, Cerner, etc.

Responsibilities

• Performance Management & Coaching – setting goals for the team, tracking KPIs, provide feedback and motivation to the team
• Agent Support & Training – training for the team, providing support where needed
• Client Interaction - participating in client meetings and any reporting as assigned for the client
• Escalation and Call Handling – supervisor calls, de-escalation, providing feedback
• IT Coordination – submitting tickets for agents, assisting as needed
• Administrative Tasks - reviewing emails, time tracking for agents, etc.

Benefits

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED