EBA Technical Business Analyst I

Cincinnati Children's

2d•Remote

About The Position

As an EBA Technical Business Analyst in Software Engineering at Cincinnati Children’s, you will play a key role in building and enhancing innovative web-based applications that power critical operations across the organization. From supporting end-to-end testing to driving user adoption, you will be at the center of delivering technology solutions that make a real impact. You will gain hands-on exposure to Clinical and Operational software within Information Services, while developing a deep understanding of how technology drives success at every level. At Cincinnati Children’s, your curiosity, problem-solving mindset, and passion for continuous improvement won’t just support systems - you’ll help shape the future of how we deliver care, empower our workforce, and transform pediatric healthcare. JOB RESPONSIBILITIES Summary Has conceptual knowledge of theories, practices and procedures within their discipline. Follows the parameters of defined policies, procedures and practices with guidance. Analyze, design, support, maintain, enhance, and implement systems and solutions with low complexity that improves the business operations and employee experience of the medical center. Works on projects and tasks with guidance and direction from more senior level team members. Observe technical analysts and business systems analysts working with the end user community to learn how to develop requirements for system solutions. Addresses production support, application configuration and enhancements with direction from senior level team members as needed. Development Conceptually understands how to analyze, design, implement, and maintain systems and procedures. With guidance, assists in system testing and technical documentation. Observes Technical Reviews. Utilizes Development lifecycle process and documentation to implement and support system solutions. Production Support Provides technical support and problem resolution assistance for production and process issues. Seeks guidance to troubleshoot and decipher error messages. Assists with the appropriate Change Control methods to implement system solutions. Supports departmental efforts to improve customer satisfaction. Monitors system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies. Customer Service Provides end-user support. Monitor SLA's and escalates as needed. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Miscellaneous Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education. Develop and maintain positive relationships. Works well with others and fosters a positive team environment. Participate in instructional seminars. Continued development on Cincinnati Children's computer-based systems.

Requirements

Bachelor's degree in a related field OR equivalent combination of education and experience
0+ years of experience in a related job discipline

Responsibilities

Analyze, design, support, maintain, enhance, and implement systems and solutions with low complexity that improves the business operations and employee experience of the medical center.
Works on projects and tasks with guidance and direction from more senior level team members.
Observe technical analysts and business systems analysts working with the end user community to learn how to develop requirements for system solutions.
Addresses production support, application configuration and enhancements with direction from senior level team members as needed.
With guidance, assists in system testing and technical documentation.
Provides technical support and problem resolution assistance for production and process issues.
Assists with the appropriate Change Control methods to implement system solutions.
Supports departmental efforts to improve customer satisfaction.
Monitors system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies.
Provides end-user support.
Monitor SLA's and escalates as needed.
Adhere to and promote continual adoption of change management policies and procedures.
Model outstanding customer service behavior, including timely and effective follow-up with customers.
Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education.
Develop and maintain positive relationships.
Works well with others and fosters a positive team environment.
Participate in instructional seminars.
Continued development on Cincinnati Children's computer-based systems.