EB Supervisor

Amalgamated Bank of NY•New York, NY

About The Position

Amalgamated Bank is seeking an energetic Electronic Banking Supervisor to process and supervise the daily activities and performance output of various EBD sections. Keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the EBD department, vendors, and other pertinent Bank departments

Requirements

High School diploma or equivalent
Experience and knowledge of all EBD clerical functions, including systems and applications
Ability to interface, supervise and train employees
Good verbal, written, and interpersonal skills
Strong analytical skills to resolve discrepancies
Excellent computer skills including Microsoft Access, Word, Excel and PowerPoint

Responsibilities

Support all department functions
Process/Review/Respond to Reg E claims, adjustments, reconcilements, settlements, inquiries and notifications with various processors, clients etc. as applicable
Assign and oversee daily workflow of the unit, approve and provide supervisory over-rides
Instruct ACH Origination staff in the daily processing of ACH originations and exception items, ensuring the adherence to established departmental controls and procedures
Review holds, customer notes and special instruction. Correct errors and review tracking and archive supporting documents
Process client billing reports, cycles, advice, and posting files prior to transmission to the Bank’s data processor. Review all ACH Origination activity prior to transmission to the ACH Networks
Verify NOC procedures are adhered to by staff, that appropriate actions are taken and accuracy of customer communication
Review/research International ACH OFAC exception reports and escalate as necessary
Reconcile, research and supervise adjustments of open ACH entries on Federal Reserve Bank and JPM settlement accounts
Monitor and reconcile all departments’ General Ledger accounts
Maintain and verify client information in the ACH client spreadsheet and database. Take appropriate action to resolve any discrepancies
Draft letters for department related matters. Create form letters for recurring processes and correspondence with other institutions, government agencies and customers
Review all areas reconciliations/settlements ensuring completeness and accuracy. Train staff on new and existing equipment, policies and procedures. Enforce compliance with departmental policies, procedures and controls
Review fraud alerts investigate and take appropriate actions. Contact account officers and or customers to validate authenticity of alerts. Work with Fraud/Security department to gather all related data
Review department’s data archiving ensuring completeness and legibility
Generate forecast reports for use in the management of FRB funding accounts
Reconcile vendor billing reports and track billing offset entries
Download monthly invoices for various vendors
Download and review various vendor volume reports and update spreadsheets
Mail new and expiring tokens to commercial clients
Make recommendations to EBD Officers on department policies, employee counseling and performance
Prepare various volume tracking reports for Senior Management, Risk management, Compliance etc.
Perform all functions under supervision
Crosstrain in all existing and future EBD functions
Perform various clerical related duties as directed by manager