Account Manager- EB
About The Position
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Are you passionate about delivering exceptional service? At Gallagher, we’re looking for a Client Service Manager I to join our team. You’ll manage a group of accounts, ensuring our clients receive the best solutions for their needs. This role is all about building strong relationships, providing outstanding care, and contributing to our success.
Requirements
- Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.
- Proficiency in Microsoft Office.
- Appropriate licensing as required.
Nice To Haves
- Previous insurance knowledge and experience managing client relationships.
- Solid financial acumen.
- You’re client-focused and thrive on delivering excellent service.
- You’re a strong communicator and relationship builder.
- You’re organised, detail-oriented, and can manage multiple priorities.
- You’re a team player who enjoys collaborating to achieve goals.
- Experience in account management or insurance is a plus, but we’re happy to support your growth.
- You have an Ohio Life & Health insurance license.
- Proficient in using technology as a tool to maximize productivity and quality.
- Strong written and verbal communication skills.
- Comfortably engages others in consultative discussion.
- Effectively manages/balances multiple and sometimes competing priorities.
- Works in a self-directed manner.
Responsibilities
- Manage a portfolio of accounts with simple to moderately complex needs.
- Build and maintain strong relationships with clients, ensuring their satisfaction and retention.
- Be the go-to contact for clients, addressing their member service and billing needs.
- Support Producers and Account Executives, stepping in when they’re unavailable.
- Request and maintain important plan documents from partner insurance carriers, vendors, and administrators.
- Input and maintain benefit plan data in our Agency Management system.
- Assist Producers and Account Executives with projects as needed.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
