Eastern Region Membership Manager

American Camp Association

1d•$52,000 - $57,000•Remote

About The Position

The American Camp Association® (ACA) is a national nonprofit organization serving the more than 20,000 year-round and summer camps in the US that annually serve 26 million campers. ACA is committed to empowering camps to create quality experiences that build a world of belonging and growth. We are looking for a remote, full time membership manager. Someone who is passionate about the benefit of a camp experience, is highly relational and able to work with diverse customers, volunteers, and staff. This position will support work in our Eastern Region in the Eastern Time Zone.

Requirements

Bachelor’s degree in related field or equivalent experience
Minimum of 3 years’ experience with ACA (as a volunteer or employee) or relevant experience
Exceptional customer service skills
Proficient in Microsoft Office (Word, Excel, and PowerPoint)
Strong interpersonal skills with the ability to work with all levels of staff and management
Creative, versatile, flexible team player willing to work enthusiastically with constantly changing priorities

Nice To Haves

Spanish fluency strongly preferred

Responsibilities

Assure that ACA embodies inclusive and welcoming practices to its members and assure members from all backgrounds feel welcomed and have a voice at ACA.
Lead membership and accreditation sales efforts by identifying and pursuing new membership opportunities
Proactively cultivating, recruiting, and retaining members/customers
Provide exemplary, timely, professional customer service.
Guide camps and individuals through the joining process.
Collaborate with accreditation managers to onboard new “trying” camps and existing accredited camps.
Represent ACA at partner organization events (virtual and in-person) to enhance ACA’s presence and impact. This includes travel to events, exhibiting, developing session proposals, and delivering educational sessions in person or virtually.
Guide volunteers toward growth and service to the particular market (local market, kindred market, etc.), supporting the development of resources to meet the needs of the market and the goals of the association.
Work with volunteers to organize, coordinate, and execute virtual and In-person member engagement and kindred events.
Develop, plan, and organize a calendar for informational/educational events regarding the pathway to accreditation, learning center resources, and ACA general resources,
Manage the Association’s mentor program.
Work with team leaders, appropriate staff, and volunteers to create and adhere to realistic budgets. Forecasting expenses and income (camp retention and growth).
Develop and execute communications to members/customers regularly using association tools and communication guidelines including for newsletters, web pages, and other communication channels.
Understanding and using CRM extensively. Actively tracking customer/member interactions in CRM and managing data.
Track and monitor relevant metrics to recognize and respond to strengths, weaknesses, opportunities, and threats in a timely manner.
Provide input regarding products and services including professional development offerings and content..
Develop systems in conjunction with other staff and teams that facilitate member satisfaction.
Support a regional team, including support at designated in-person events, to advance the goals of the region and the association.

Benefits

Health, vision, and dental insurance for employee and dependents with limited employer contribution.
Retirement plan with generous employer match.
Generous time off-plans including sick, vacation, personal, and holidays.
Non-voluntary benefits include life insurance and long-term disability.
Voluntary benefits offered include additional life insurance, short-term disability, and other supplemental options for employee and dependents.

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