East Gate Officer (Full Time)

the Memphis Zoo•Memphis, TN

3d•Onsite

About The Position

The East Gate Officer position is responsible for maintaining the safety and security of the Zoo by monitoring entrances, checking credentials, issuing visitor badges, and conducting property patrols. Duties include responding to alarms, conducting safety audits, securing gates and doors, and assisting emergency responders as needed. The role requires strong observation skills and the ability to operate communication equipment while ensuring the premises remains secure.

Requirements

High School Diploma or equivalent.
Two years of experience in security, loss prevention, or a related field.
18 years or older.
Clear background check.
Clear drug screening.

Nice To Haves

Associates degree or equivalent coursework.
Familiarity with basic radio communication protocols and use of surveillance or alarm systems.
Five years of experience in security, loss prevention, or a related field.
Bilingual is a plus.

Responsibilities

Greet and check in visitors, employees, and vendors at the entrance station; verify badges and identification, issue visitor passes, and manage entry through secured gates and doors.
Conduct routine patrols of Zoo grounds and facilities using a motorized golf cart to ensure safety, detect signs of intrusion, and identify any irregular or suspicious activity.
Operate radios, telephone equipment, and surveillance monitors; respond to alarm calls and notify appropriate personnel as needed.
Respond to safety and security incidents; contact supervisors or emergency services and assist with on-site direction and coordination until help arrives.
Conduct regular safety audits and inspect outgoing traffic to prevent unauthorized removal of property or products.
Unlock and secure designated doors and gates during opening, closing, and overnight shifts, ensuring all access points are properly maintained.
Provide information and directional assistance to guests and employees; assist emergency personnel such as police or fire services when on-site.
Identify and report potential safety and security hazards to maintain a safe environment for guests, staff, and animals.