EARN Career Coach (ETANF, TANF, SNAP, ABAWDs)

EDSI (Educational Data Systems, Inc.)

2d•$45,000

About The Position

The goal is to offer personalized support and help to participants referred by the CAO—including those receiving Temporary Assistance for Needy Families (TANF), Extended TANF (ETANF), Supplemental Nutrition Assistance Program (SNAP), and Able-Bodied Adults Without Dependents (ABAWDS)—in every aspect related to finding, keeping, and advancing in employment. Offer personalized assistance to Extended TANF (ETANF) clients referred by the CAO who are required to follow the Maximizing Participation Project (MPP) guidelines, as they are exempt from standard TANF rules due to a designated disability. Due to the dynamic nature of participant needs, this position requires an individual who is comfortable working in an evolving environment and adapting service strategies as circumstances change This position requires a high level of organization and the ability to manage multiple participant caseloads and priorities simultaneously while working independently This position requires the ability to maintain accurate, timely, and policy-aligned documentation that clearly reflects service delivery, participant progress, and program compliance This position requires intensive computer-based work, including advanced data entry and tracking across CWDS and internal systems, and the ability to meet strict reporting deadlines This position requires exceptional written communication skills, with the ability to produce clear, detailed, and professional case documentation that demonstrates decision-making, next steps, and alignment with program requirements Ability to interpret, apply, and remain current on State and Local Workforce Development Board guidelines as they relate to EARN case management practices

Requirements

Bachelor’s degree or commensurate experience in social work, criminal justice, or a related human services field
Demonstrated experience working with and supporting participants receiving Extended Temporary Assistance for Needy Families (ETANF) with applied knowledge of Maximizing Participation Project (MPP) guidelines and SSI requirements and documentation, Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Able-Bodied Adults Without Dependents (ABAWDS) program requirements
Notable experience working with individuals facing barriers to employment, including those involved in workforce development, mental health, reentry, or employment programs
Minimum of two years of customer service experience and demonstrated ability to work effectively in a team environment
Strong organizational skills with the ability to prioritize tasks and document participant interactions accurately and timely
Demonstrated proficiency in video conferencing, telephone communication, and written and verbal correspondence
Proficiency in Microsoft Office products; experience with creative or document management software such as Adobe or DocuSign preferred

Nice To Haves

Bi-lingual (Spanish) a plus

Responsibilities

Conduct outreach to all CAO referred individuals including ETANF, MPP, SNAP, and ABAWD, using phone as the primary method, followed by email or other communication channels as appropriate. Record all outreach attempts in internal trackers and CWDS and notify the CAO of any issues impacting engagement or enrollment
Schedule and conduct one-on-one, in-person enrollment meetings with referred clients, providing transportation or other accommodations as needed
Complete intake assessments and develop an Individual Employment Plan (IEP) aligned with PA Master Guidelines and participant goals
Actively maintain, update, and revise the IEP throughout the participant’s enrollment to reflect changes in employment status, barriers, goals, activities, or service needs. Ensure plan updates are timely, documented, and aligned with the participant’s current program phase
Reassess participant barriers and support needs following key trigger events, including job placement, job loss, reduced work hours, attendance issues, or periods of disengagement, and document resulting action steps in the IEP and case notes
Enter detailed, real-time case narratives following participant interactions that document service delivery, communication, activities, attendance, decisions made, updates provided to the CAO, and clearly defined next steps
Maintain regular and meaningful contact with participants in accordance with program phase, assigned activities, and individual need, using in-person, phone, email, text, and virtual platforms as appropriate
Build professional, supportive relationships with participants and provide individualized case management focused on barrier mitigation, engagement, and progress toward employment goals
Refer participants to appropriate community partners and social service agencies, completing required follow-up and documentation
Encourage and support participation in all assigned program activities and services
Assist participants with résumés, cover letters, and job search materials. Refer participants to workshops, digital literacy classes, and screen for CONOVER and SkillUp® PA opportunities
Provide intensive job search assistance, including sharing job leads, recruitment events, and employer opportunities
Support participants in the computer lab with PA CareerLink® systems, Digital Intake, and online registration
Verify and document job placements and complete Employment Verification Forms (EVFs) in accordance with program requirements
Provide proactive retention and replacement support by identifying early warning signs of job instability, addressing emerging barriers, and adjusting service strategies prior to employment loss when possible
Reengage participants who lose employment by reassessing barriers, updating the IEP, identifying corrective actions, and supporting re-placement efforts
Monitor participant activity codes to ensure alignment with services being delivered and initiate activity changes, exits, or transitions when services no longer align with program requirements
Track and document required post-placement contacts and retention milestones to support positive outcomes and performance goals
Troubleshoot attendance issues and verification challenges; submit required timesheets and/or pay stubs weekly to the Program Performance Data Coordinator
Collaborate closely with the Program Performance Data Coordinator to ensure timely and accurate submission of documentation to the MontcoWorks Performance Team
Maintain participant files in compliance with all State and Local Workforce Development Board requirements
Process incentive paperwork for eligible placement and retention milestones in accordance with the EARN Handbook