EAP Specialist - Remote in California

UnitedHealth Group•San Diego, CA

12d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. The role offers a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities, aiming to advance health optimization on a global scale.

Requirements

Master's Degree in Counseling, Psychology, Social Work, or related counseling field
3+ years of clinical experience in mental health/behavioral health, post-master's degree
2+ years of experience using Windows PC applications, including the ability to type and navigate multiple systems while using multiple screens
Dedicated, distraction-free work space and access to high-speed internet at home (cable broadband, DSL, or fiber)
Reside in California

Nice To Haves

CEAP certification or eligibility to obtain
Experience supporting an Employee Assistance Program
Risk management experience
Dual diagnosis experience with behavioral health and substance use disorders
Call Center experience
Proven ability to multitask and manage competing priorities in a fast-paced environment
Proven excellent written and verbal communication skills

Responsibilities

Answer inbound calls for EAP and Behavioral Health
Assessment and triage, short - term problem resolution, authorization and referrals for routine and crisis callers
Provide solution focused consultation to assist member with issue resolution
Determine member eligibility and benefit coverage and triage as appropriate
Update and enter clinical notes in care management database