EAP Management Consultant (Remote)

UnitedHealth Group • San Jose, CA

2d • $29 - $52 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The essential functions of the EAP Management Consultant clinical position include providing strategic management consultation and organizational support to all levels of a customer’s organizational structure and the clinical case management of employer-based referrals. The Management Consultant acts as an external champion who is recognized as a content expert in the areas of EAP, Behavioral Health, and Work / Life issues, providing consultation to key customer functions including Human Resources, Management/Supervisors, Occupational Health, Safety / Security, Unions and Legal. The Consultant responds to crisis calls and coordinates urgent, emergent care and Fitness for Duty evaluations ensuring public and workplace safety.
Work Schedule: Full-Time: 40 HPW Work Location: San Francisco, CA (Remote)
The EAP Management Consultant is a strategic partner for client customers around critical workplace issues involving behavioral disturbances, violations of company drug free workplace policies, workplace violence and other risk issues impacting the individual employee, the workplace and/or the community/general public.

Requirements

• Master’s degree in counseling, Psychology, Social Work, or related field
• Current, unrestricted, independent behavioral health license in the state of residence (LPC, LCSW, LMFT, PsyD / PhD Licensed Psychologist)
• Active state of California independent license and must reside in the state of California
• 3+ years post masters direct clinical experience in settings such as: EAP, managed care, private or public clinics
• 3+ years of experience in mental health, chemical dependency, and workplace issues
• Advanced knowledge of behavioral risk factors and have ability to assess a wide variety of workplace behavioral and performance issues
• Demonstrated fluency in accessing appropriate referral within or outside the company
• Solid interpersonal skills and the ability to work effectively among different levels of management and personnel

Nice To Haves

• Certified Employee Assistance Professional (CEAP)
• Training or work experience in EAP, workplace, and organizational dynamics
• Familiarity with regulatory knowledge including Department of Transportation, Nuclear Regulatory Commission and Department of Defense
• Fluent in both Spanish and English (spoken and written)
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

• Collaborates, consults and coaches client company HR, Occupational Health, and management leadership including senior executives, security and legal at all levels to address organizational, behavioral, and performance concerns, identify options and develop appropriate strategic action plans. Performs behavioral risk screenings for the organization and individual employee for a wide variety of workplace and individual behavioral issues impacting job performance Assures appropriate resources are engaged
• Facilitates Federally mandated and regulatory Drug free Workplace and other safety sensitive initiatives such as DOT, NRC, Threats of Violence following pertinent regulatory and best practice guidelines
• Conducts in-depth telephonic clinical assessment and referral, assesses members for risk factors when appropriate to ensure member’s safety and intervenes appropriately on emergency calls while staying within the scope of EAP/MC services
• Provides telephonic solution focused psychoeducation/consultation to management referred employees
• Manage cases on referred employees using their clinical skills and judgment to identify underlying clinical issues that may impact on workplace performance, selecting providers with specific expertise to address the identified clinical concerns and / or determine the appropriate level of care
• Reviews initial clinical assessment with providers and relays workplace and job performance concerns and expectations involving job performance, mental health, chemical dependency and other behavioral issues
• Certifies and authorizes and/or coordinates necessary treatment or EAP services. Discusses treatment plans with provider and negotiates changes as per Level of Care guidelines and EAP best practices
• Conduct organizational consultations to managers, supervisors, HRBP, and other organizational leaders to address any workplace concerns
• Provides referrals to internal resources such as Work Life, Legal and Financial Services as well as Community Resources as appropriate
• Provide backup support across workplace support teams and other EAP teams as needed
• Coordinates care with emergency services, CIRS, care management team and other managed health organizations as clinically appropriate
• Obtains supervision case consultation from supervisors on a regular basis regarding member care, high risk issues and protocols, policy and procedural changes and updates regarding existing, former, or new client groups
• Quotes and explain benefit coverage to members and to providers. Follows appropriate benefit eligibility procedures
• Follows internal ethical and regulatory privacy policies such as HIPPA, maintaining confidentiality and private health information of members. Follows state and federal licensing practices. Document necessary case information using same guidelines
• Use UHG computer-based case management portals. Creates and maintains appropriate clinical records
• Participate in staff meetings, case conferences, and in-service opportunities
• Participates as directed in the Quality Assurance Program
• Engages in projects and other activities as directed by the Management Consultant Supervisor Manager
• Demonstrates a willingness to support and grow both the culture and mission of Optum and the UnitedHealth Group
• Works cooperatively with MC team and other UHG departments

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees