Dedicated Workplace Consultant & EAP Counselor - Remote

UnitedHealth Group • San Jose, CA

2d • $29 - $52 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care.

The Dedicated Workplace Consultant & EAP Counselor is a professional position responsible for providing onsite and/or virtual services to either a dedicated customer or customers in our overall book of business. Responsibilities range from assessment and referral, individual consultations, management consultations, training, critical incident response, health strategy and wellness promotion. A Dedicated Workplace Consultant & EAP Counselor may also provide consultation to HR, program managers and supervisors on workplace and organizational issues and wellbeing topics.
Work Schedule: Full-Time at 40 HPW Work Location: Remote in California
If you are located in California, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

• Masters / Doctoral degree in a recognized behavioral health discipline
• Current, unrestricted state of California license at the independent practice level
• 3+ years of experience conducting individual sessions as a fully licensed behavioral health clinician
• Computer hardware and software proficiency with all MS Office applications
• Proven solid written and verbal communication skills
• Solid organizational skills with the ability to manage stressful situations and multiple competing priorities

Nice To Haves

• CEAP or CEAP qualified
• Training in EAP, workplace, and organizational dynamics
• EAP experience with emphasis on behavioral health, wellbeing, chemical dependency, and workplace issues
• Experience conducting presentations and webinars
• Understanding or experience in short term solution focused interventions
• Proven solid interpersonal skills and the ability to work effectively among different levels of management and personnel
• Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

• Conduct solution focused consultations; helping clients define goals, plan action and gain insight
• Assess and refer to appropriate programs and services including but not limited to: Work-life, behavioral health, substance abuse / chemical dependency and community-based resources
• Assist with referrals for members needing ongoing/additional counseling services
• Provide limited after-care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.)
• Provide manager consultation services on a variety of work-related issues such as performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work-life issues
• Provide crisis intervention and management support in response to Critical Incidents
• Conduct training services for managers and employees (e.g. wellness seminars, Health fairs, Lunch & Learns)
• Participate in monthly 1 on 1's, team meetings, and other customer meetings as required
• Utilize UHG computer to accurately and thoroughly document member contact/case documentation accessing appropriate clinical case management system (s) within departmental time frame
• Follow internal ethical and regulatory privacy policies such as HIPAA, maintain confidentiality and private health information of members. Follows state and federal licensing practices
• Other projects assigned by manager

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees