EAP Counsellor (Night Shifts)

Workplace Options•London, CA

3d•$39,600•Remote

About The Position

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time. Current opportunity: EAP Counsellor Location: UK Full-time/Part-time: Full-time (40 hours per week) Shifts: Sun- Thu 11pm-7:30am or Tue-Sat 11pm-7:30am Salary: £39,600 gross per annum (inclusive of night shift allowance) plus competitive benefits offering. Onsite/Hybrid/Remote: Remote What you will do: Our EAP Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for. It’s difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options: Being a Counsellor at WPO and Member Experience - The Power of a Good Conversation If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Requirements

Minimum of a Level 4 diploma in Counselling.
Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP/Other)
Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
Training in crisis intervention and supporting high risk clients beneficial.
Passionate about providing support to clients from anywhere in the world.
Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
Competent in using our various methods of contact – telephone, video, email, text and live chat.
Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.

Nice To Haves

Training in crisis intervention and supporting high risk clients beneficial.

Responsibilities

Provide single session telephonic and video counselling, in-the-moment support and crisis management in a supportive, ethical and professional manner while maintaining client-confidentiality.
Assess clients thoroughly to ensure appropriateness for short-term counselling.
Assess and manage high risk calls and work closely with individuals at risk.
Appropriately refer clients to external resources or within WPO as part of our holistic approach.
Collaboratively develop clear and concise treatment plans for clients.
Maintain clear clinical and task-oriented documentation in case management system.
Any additional tasks pertinent to the position, as deemed appropriate by management.

Benefits

Gym reimbursement
Transport reimbursement
Tuition reimbursement
Permanent health insurance
Life insurance
Clinical supervision
Supervision stipend for those working towards accreditation
24/7 support for risk calls
Mentorship programme
CPD training reimbursement
Access to professional monthly clinical development webinars & professional development workshops
Accrediting body membership reimbursement
EAP benefits
Employee exchange programme
Comprehensive training provided for this position