E T Consultant-Junior Skills Assessment Administrator, Operations

World Bank Group•Washington, DC

About The Position

Do you want to build a truly worthwhile career? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org. BACKGROUND AND UNIT SUMMARY The World Bank Group is advancing a critical phase of its Information Technology Solution Digital Transformation. (One that places skills, roles, and people at the center of how impact is delivered.) In partnership with Human Resources, the Information Technology Solutions Vice Presidency, is developing a skills assessment initiative to strengthen the alignment between business priorities, digital capabilities, and workforce development and readiness. We are seeking agile, detail-driven professionals to support the execution of this assessment lifecycle within the Client Services (HRDC4) team. This role is essential to ensuring the process runs smoothly, consistently, and with care across a diverse, global IT community. It is well-suited for individuals who bring a service mindset, thrive in structured coordination work, and are comfortable operating in a multicultural, change-driven environment—balancing precision, responsiveness, and collaboration.

Requirements

Master’s degree with 2 years of relevant experience or equivalent combination of education and experience.
Strong attention to detail and organizational skills.
Experience coordinating workflows
Comfort with spreadsheets, data entry, and task tracking.
Excellent written and verbal communication skills.
Customer-service orientation and ability to support users calmly.

Responsibilities

Support scheduling, communications, and reminders for all assessment cycles.
Track completion rates and escalate non-completion issues to the Senior Administrator.
Coordinate logistics for any review sessions, Q&A sessions, and calibration meetings.
Provide frontline assistance for staff navigating the assessment tool.
Help resolve common access issues or missing data, escalating complex cases as needed.
Maintain any resource materials, user guides, FAQs, and simple training materials.
Keep process documents, checklists, and templates up to date.
Support quality checks by verifying data entry, role mappings, and assessment IDs.
Prepare simple reports or extracts as requested by the Senior Administrator.
Maintain spreadsheets or trackers related to participation, timelines, and issues.
Assist with data validation and preparing information for dashboards.