E-Support Customer Service Representative
Apex Service Partners•Charlotte, NC
18d•$45,000 - $70,000•Onsite
About The Position
As an E-Support CSR , you’ll be the digital voice of Dilling—responding to customer inquiries via text, chat, and other messaging platforms . You’ll help guide homeowners through service requests, troubleshoot basic issues, and ensure every interaction reflects the warmth and professionalism Dilling is known for.
Requirements
- 2+ years of experience in customer service, preferably in a digital or remote support role.
- Strong written communication skills with a knack for making people feel heard and helped.
- Tech-savvy and comfortable navigating multiple platforms and tools.
- A calm, solutions-first mindset—even when things get busy.
Nice To Haves
- Experience in home services or scheduling software (Service Titan).
Responsibilities
- Engage with customers via text and chat in real-time, providing friendly, knowledgeable support.
- Schedule service appointments and follow up on inquiries with precision and care.
- Collaborate with field teams to ensure seamless communication and customer satisfaction.
- Maintain accurate records of interactions using our CRM and support tools.
- Spot opportunities to improve our digital support experience and share ideas with leadership.
Benefits
- Weekly Pay & Paid Training
- Medical, Dental, Vision Insurance
- Health Savings Account
- Short & Long Term Disability
- Company Paid Life Insurance
- PTO including vacation, sick and holiday
- Matching 401(k) & ROTH IRA
- On-going training & development, growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
