E Notary Manager

AUTOPAY•Denver, CO

3d•$70,000 - $80,000•Onsite

About The Position

The Savings Group (TSG), the parent company of RateGenius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. Through a network of more than 180 lenders across all 50 states, TSG provides consumers more choices for their origination and refinanced auto loans, while also delivering loan volume growth to its lender network and partners through a proprietary, web-based platform. This is an onsite position at our Denver Tech Center-Denver CO office. The Manager of E-Notary Closing Agents is responsible for monitoring daily production output, staffing, scheduling, hiring, coaching, and all other responsibilities related to the E-Notary Closing Agent Team. The position ensures the E-Notary Operation follows compliance and company standards, providing ongoing training to new and existing employees, and handling escalated internal and customer issues. This role is responsible for overseeing the daily operation and flow of completed notarized documents, as well as working to collect missing items from the customer. The Manager of E-Notary will work directly with sales and fulfillment management to provide feedback and coaching opportunities to benefit both departments. This position will also act as a coach and complete E-Notary sessions when needed.

Requirements

The ideal candidate must be able to perform the essential functions of the job and have a high school diploma or equivalent required.
A minimum of one (1) year of related experience in a consumer loan environment preferred.
Must be able to perform a variety of time-sensitive tasks requiring attention to detail.
Ability to speak read and write fluent English.
Strong verbal and written communication skills, with ability to effectively communicate with all levels of the company.
Ability to establish and maintain effective working relationships and objectively coach associates and management through complex issues.
Must multi-task.
Excellent presentation skills.
Ability to calculate figures, proportions, and percentages.
Detail-oriented with the ability to organize, prioritize, and work independently.
Strong reasoning and critical thinking skills.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving concrete variables in standardized situations.
Comfort with Microsoft Suite, with intermediate Excel ability.
Elevated level of personal motivation, professionalism, and integrity required.
Ability to exercise discretion and judgment.

Nice To Haves

Knowledge of auto loan concepts, practices, and procedures a plus!
Bachelor’s degree in business management, finance or related field strongly preferred.
Minimum of one (1) year of related experience, including previous management experience in the auto finance industry.
Familiarity with a variety of auto finance concepts, practices, and procedures.

Responsibilities

Understand and demonstrate the principles of The Savings Groups Mission, Vision, and Values.
Provide direction, leadership, and development to E-Notary department with an emphasis on E-Notary scheduling and appointment completion.
Coach E-Notary Team on team errors, assign and discuss Performance Improvement Plans, as necessary.
Ensure E-Notary agents identify missing items needed to complete the loan process and ask the customer to provide them.
Working with the sales team to help collect missing items from customers to help complete the loan process.
Build relationships with internal teams.
Assist in implementing new procedures to facilitate efficient operations in E-Notary Department.
Provide E-Notary team with functional guidance.
Work with sales coaches on continuous training for E-Notary Team improvements.
Project Management as assigned by additional company management as needed.
Participate in the interview and hiring process for E-Notary staff.
Conducts weekly department meetings to update members on best practices and continuing expectations.
Establish and maintain a schedule for E-Notary agents to reach out to customers to gather missing items needed to complete the loan process.
Final POC to ensure communication consistency related to E-Notary Team from internal/external sources.
Evaluate reporting metrics to drive team performance amongst the E-Notary department.
Develop and maintain training manuals and supporting materials for the E-Notary Department.
Assist with setting up daily appointment distribution, monitoring of availability, document set ups, cancelled appointments, and escalated requests.
Maintain an up-to-date and accurate filing system.
Ability to operate the Long Pen machine and all programs associated with running the process.
Perform other duties as assigned.