E-Learning Support Specialist/Help Desk (IOTIS)
About The Position
Perform a variety of administrative and technical support functions that support web-based instruction. Conduct live orientation, policy and exam review sessions via Microsoft Teams for online courses in Food Stamps, Medicaid, TANF, and Business Support. Assist IOTIS E-Learning Coordinator with instructing, monitoring, and interacting with Division of Family and Children Services (DFCS) online students and supervisors. Answer help desk questions by phone, LiveChat, and email. Assist in quality control for online training courses, including updating and improving training materials and ensuring accuracy of online policy materials. Assist with data entry and reporting for any systems used by IOTIS. Perform other duties as assigned. IOTIS is contract funded by the Georgia Department of Human Services with potential for renewal.
Requirements
- Bachelor’s degree in Education, Communications, or related field.
- Ability to master Georgia DFCS training materials and effectively communicate same to DFCS online students.
- Strong computer/technical skills, proficiency in Microsoft Office.
- Customer service/communication experience, excellent interpersonal skills, and a clear, friendly telephone voice.
- A quick learner, highly organized, and have a demonstrated ability to meet established deadlines.
- Must be able to work in-person at the Athens, GA campus.
- Note: Experience may substitute for the degree on a year-for-year basis.
Nice To Haves
- Georgia DFCS Office of Family Independence experience.
- Teacher or trainer experience, K-12 or adult education background, classroom management experience.
- Learning management system experience.
- Knowledge of instructional design tools with web-based learning.
Responsibilities
- Perform a variety of administrative and technical support functions that support web-based instruction.
- Conduct live orientation, policy and exam review sessions via Microsoft Teams for online courses in Food Stamps, Medicaid, TANF, and Business Support.
- Assist IOTIS E-Learning Coordinator with instructing, monitoring, and interacting with Division of Family and Children Services (DFCS) online students and supervisors.
- Answer help desk questions by phone, LiveChat, and email.
- Assist in quality control for online training courses, including updating and improving training materials and ensuring accuracy of online policy materials.
- Assist with data entry and reporting for any systems used by IOTIS.
- Perform other duties as assigned.
Benefits
- State of Georgia benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
