E-Commerce Systems & Operations Specialist

Spring Footwear Corp•Pompano Beach, FL

About The Position

About Spring Footwear Corp. Since 1991, Spring Footwear Corp. has been dedicated to delivering quality, value, and comfort with every pair we ship. We proudly partner with over 3,000 retail stores nationwide and continue to grow as a trusted leader in the footwear industry. Our success is driven by strong operational discipline, financial accuracy, and a collaborative team environment. Position Summary Spring Footwear Corp is seeking an E-Commerce Systems Administrator to support the daily operations of our B2C and drop-ship e-commerce platforms. This role is hands-on and execution-focused, providing backend system administration, troubleshooting, and operational support across Shopify, Amazon, Walmart, OMS, and related systems. The E-Commerce Systems Administrator works closely with the E-Commerce Systems Manager and cross-functional teams to ensure accurate order flow, product setup, inventory management, and platform stability while maintaining Spring Footwear’s high standard of service.

Requirements

2+ years of experience in e-commerce operations, systems administration, or platform support
Hands-on experience with Shopify required
Experience with Amazon Seller Central and/or Walmart Seller Center preferred
Strong Excel skills (VLOOKUP, pivot tables, data analysis)
Experience working with OMS, integrations, and CSV file uploads
Detail-oriented with strong organizational and problem-solving skills
Ability to work independently and collaboratively in a fast-paced environment
Strong written and verbal communication skills

Nice To Haves

Experience with Amazon Seller Central and/or Walmart Seller Center preferred

Responsibilities

Provide daily backend support for Shopify, Amazon Seller Central (FBM/FBA), Walmart, and internal OMS.
Monitor order processing, integrations, and transactions to ensure timely and accurate fulfillment.
Troubleshoot technical, functional, and operational issues related to e-commerce platforms and third-party applications.
Maintain user accounts, permissions, and access rights across e-commerce systems and EDI platforms.
Assist with product setup and maintenance across B2C channels, including images, descriptions, pricing, and attributes.
Upload, update, and edit product data using CSV files and platform backends.
Support inventory reconciliation, discrepancy research, and file maintenance.
Perform routine audits of product listings to ensure accuracy and compliance.
Support drop-ship customer onboarding, setup, testing, and maintenance.
Assist with monitoring order flow between e-commerce platforms and OMS.
Help respond to operational inquiries related to order status, tracking, and processing.
Participate in system testing cycles and document results.
Monitor and assist with resolving marketplace errors, alerts, and cases.
Support listing updates, image changes, and product data corrections.
Assist with chargeback and dispute cases (Amazon, PayPal, Afterpay, Shop Pay).
Help ensure compliance with marketplace requirements and internal standards.
Assist with backend support for marketing tools and platform integrations (Shopify, Facebook, Instagram, email platforms).
Help maintain integrations between Shopify and social media platforms.
Support testing and troubleshooting of marketing automation tools.
Assist with documenting processes, procedures, and system workflows.
Support implementation, testing, and rollout of system updates and improvements.
Communicate system-related updates or issues to internal teams as directed.