E-Commerce Supervisor (In-Store Shopper) - Full Time

Whole Foods•Chevy Chase, MD

38d•$19 - $30•Onsite

About The Position

At Whole Foods Market, we're working to nourish people and the planet. We're committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who are passionate about our quality products and great customer service. We think you'll agree that it's a great time to join #TeamWFM. The Supervisor, WFMOA: E-Commerce requires you to lean into five key areas: safety, quality, customer service, productivity, and fun. On a daily basis, you can expect to support the WFMOA E-Commerce team by: Ensuring a safe work environment for all Team Members. Reviewing the work forecasts and uphold productivity and utilization requirements to meet the overall WFMOA objectives. Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times. Proactively identifying and leading process improvement initiatives. Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals. Embracing a start-up mentality and emphasize "have fun." Responsibilities Supervisors are responsible for ensuring Team Members are properly trained and prepared to focus on their jobs. You will assist Team Leadership in implementing and administering processes and daily work flow. This includes reporting and task delegation in areas including productivity, quality, safety, and customer service - as a means for achieving or exceeding Whole Foods Market expectations. The Supervisor supports Team Members and Team Leadership in ensuring daily operations run smoothly.

Requirements

Must have a High School diploma or equivalent
6+ months retail experience for employees in a retail, distribution, or logistics environment
Flexibility to work weekends and or evenings
Availability to work overtime during peak seasons and as needed year-round
Authorization to work in the US without sponsorship.
Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software

Nice To Haves

Prior experience leading others
Ownership in your work and team
Ability to learn quickly and work under pressure in a fast-paced environment.
Demonstrated analytical skills and ability to problem solve and prioritize with little guidance
High energy, enthusiastic, and displays an affinity for our products, core values, and company
Demonstrates exceptional level of knowledge surrounding (new) products, item location,
pricing and awareness of relevant competitors and industry trends.
Demonstrated communication skills (written and verbal)

Responsibilities

Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise
Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; responds promptly to customer requests and questions.
Direct and assign job duties for Team Members
Partner with leadership in all areas to ensure successful and continuous operations
Train, audit, and support Team Members to perform WFMOA standard operating procedures
Ensure Team Members have the proper tools to perform their jobs and communicate repair or replacement when needed to leadership
Report and escalate systemic issues as necessary and in a timely manner
Demonstrate and/or perform shopping duties to support their TMs and WFMOA needs
Review and honor Standard Operating Procedures according to WFMOA practices
Identify, address and resolve safety issues