E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

Whole Foods•Miami, FL

4d•$20 - $35•Onsite

About The Position

At Whole Foods Market, we're working to nourish people and the planet. We're committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who are passionate about our quality products and great customer service. We think you'll agree that it's a great time to join #TeamWFM. The Associate Team Leader, WFMOA: E-Commerce requires you to lean into five key areas: safety, quality, customer service, productivity, and fun. On a daily basis, you can expect to support the WFMOA E-Commerce team by: Ensuring a safe work environment for all Team Members. Reviewing the work forecasts and determine productivity and utilization requirements to meet the overall WFMOA objectives. Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times. Proactively identifying and leading process improvement initiatives. Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals. Embracing a start-up mentality and emphasize “have fun.” Responsibilities Associate Team Leaders are responsible for ensuring Team Members are properly trained and prepared to focus on their jobs. You will assist the Team Leader in implementing and administering processes and policies consistently. This includes reporting and deep diving on areas including productivity, quality, safety, and customer service - as a means for achieving or exceeding Whole Foods Market expectations. The Assistant Team Leader will assess performance results for team members and partner with leadership teams on development to drive improvements. Additional responsibilities include: Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; responds promptly to customer requests and questions. Allocate labor as needed; direct and assign job duties for Team Members Perform in-depth problem solving in all areas to ensure successful and continuous operations Train, audit, and support Team Members to perform WFMOA standard operating procedures Ensure Team Members have the proper tools to perform their jobs and coordinate repair or replacement when needed Report and escalate systemic issues as necessary and in a timely manner Review and update Standard Operating Procedures according to WFMOA practices Identify, address and resolve safety issues

Requirements

Must have a High School diploma or equivalent
18+ months retail experience for employees in a retail, distribution, or logistics environment
Flexibility to work weekends and or evenings
Availability to work overtime during peak seasons and as needed year-round
Authorization to work in the US without sponsorship.
Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software

Nice To Haves

Prior experience leading high volume teams
Ownership in your work and team
Degree in Engineering, Operations, or a related field.
Ability to learn quickly and work under pressure in a fast-paced environment.
Demonstrated analytical skills and ability to problem solve and prioritize with little guidance
High energy, enthusiastic, and displays an affinity for our products, core values, and company Philosophy
Demonstrates exceptional level of knowledge surrounding (new) products, item location, pricing and awareness of relevant competitors and industry trends.
Demonstrated communication skills (written and verbal) with all levels of team members and leadership

Responsibilities

Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise
Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; responds promptly to customer requests and questions.
Allocate labor as needed; direct and assign job duties for Team Members
Perform in-depth problem solving in all areas to ensure successful and continuous operations
Train, audit, and support Team Members to perform WFMOA standard operating procedures
Ensure Team Members have the proper tools to perform their jobs and coordinate repair or replacement when needed
Report and escalate systemic issues as necessary and in a timely manner
Review and update Standard Operating Procedures according to WFMOA practices
Identify, address and resolve safety issues