E-Commerce Specialist

Sportiqe•Phoenix, AZ

8h•$68,000 - $70,000

About The Position

Sportiqe is scaling our direct-to-consumer business and we need a detail-oriented, customer-focused eCommerce Specialist to own the day-to-day operations of our online store. If you thrive on organization, love solving problems, and want to grow with a team that values both precision and agility, this role is for you!

Requirements

1–3 years in ecommerce, marketing coordination, or customer operations
Proficient in Shopify, particularly product page creation
Advanced skills in Microsoft Office, Google Suite, and Slack
Experience with customer service platforms (Zendesk, Gorgias, Redo preferred)
Strong written and verbal communication with internal teams and external stakeholders, including C-Suite Executives and Owners
Highly organized with the ability to manage multiple projects and competing priorities
Self-directed executor who asks clarifying questions and keeps the team informed
Detail-oriented with a commitment to accuracy, process documentation, and follow-through
Growth-minded, receptive to feedback, and adaptable to change
Creative problem-solver who finds solutions under ambiguity

Responsibilities

Manage all e-commerce customer care to deliver our Comfort Guarantee: email, phone, order accuracy, delivery tracking, and issue resolution
Own the returns process including exchanges, refunds, and customer support inquiries
Stay current on product knowledge and offerings to provide exceptional service
Assist with online inventory management and ensure timely product replenishment through coordination with Design and Print teams
Make basic website updates for product launches, pricing, and content using Shopify
Partner with our marketing agency and internal teams (Sales, Creative) to execute product launches and campaigns
Coordinate logistics for marketing initiatives: sample procurement, photoshoot organization, copywriting timelines, and project calendars
Manage graphic design project timelines for B2B initiatives
Serve as the primary liaison for internal and external stakeholders including vendors, influencers, and third-party partners
Maintain internal calendars for product releases, markdowns, and promotional activities
Identify and communicate opportunities to improve the ecommerce experience, site functionality, and customer engagement
Create and follow SOPs with detailed documentation

Benefits

Comprehensive benefits including medical, dental, vision, HSA and 401K match
Generous PTO and sick time
12 paid holidays annually including your birthday
Company learning, wellness, and team building events
Annual apparel credit for Sportiqe items and quarterly clothing purges (free clothes anyone?)
The opportunity to make a difference with teammates who believe in our core values of: teamwork, can-do attitude, integrity, respect, fun, and evolve.

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