E-Commerce Specialist

PLASTPRO 2000 INC•Los Angeles, CA

20h•$75,000 - $85,000

About The Position

Plastpro is a leading manufacturer of fiberglass and composite entry door systems serving new construction and home improvement markets nationwide. Our products are sold through major wholesale and digital retail partners and trusted by builders, contractors, and homeowners. We are seeking an experienced E-Commerce Specialist to manage and grow Plastpro’s presence across key digital retail marketplaces, including HomeDepot.com, Lowes.com, and Amazon. This role is responsible for the day-to-day execution and optimization across all platforms—from product setup and content management to compliance, fulfillment coordination, and performance reporting. The ideal candidate is a hands-on individual contributor who understands how large retail marketplaces operate, can manage details independently, and collaborates effectively with internal teams to drive measurable results. This is an opportunity for someone who enjoys ownership, problem-solving, and continuous optimization within established e-commerce ecosystems.

Requirements

3–6 years of hands-on e-commerce or digital marketplace experience
Direct experience managing one or more major retail marketplaces (Home Depot, Lowe’s, and/or Amazon)
Experience launching and maintaining products on retail marketplaces
Familiarity with wholesale, drop-ship, and B2B/B2C e-commerce operations
Strong Excel and Google Sheets skills
Experience with ERP systems, order management, and inventory reconciliation
Familiarity with Home Depot and Lowe’s content portals and compliance tools
Experience managing digital assets and product data
Basic understanding of SEO and digital merchandising best practices
Highly organized, detail-oriented, and execution-focused
Able to manage multiple priorities in a deadline-driven environment
Strong analytical skills with the ability to interpret performance data
Clear communicator who works well cross-functionally

Responsibilities

Manage Plastpro’s seller and/or vendor accounts across HomeDepot.com, Lowes.com, and Amazon, ensuring compliance with each platform’s policies and operational requirements
Execute onboarding, product setup, and item launches following retailer-specific workflows
Serve as a day-to-day point of contact for marketplace support teams and partner portals
Maintain account health by monitoring compliance issues, chargebacks, item status, and operational alerts
Proactively troubleshoot and resolve marketplace issues impacting sales, visibility, or fulfillment
Create, update, and optimize product listings across all marketplaces according to platform-specific content standards
Ensure accuracy of product data including specifications, dimensions, certifications, and attributes
Apply SEO and digital merchandising best practices to improve product visibility and conversion
Manage digital assets including images, documents, and installation guides
Coordinate content updates, audits, and new item submissions with internal stakeholders
Support inventory availability, forecasting, and replenishment for marketplace orders
Coordinate fulfillment processes including drop-ship, FBM, and warehouse-based models
Monitor order flow, shipping SLAs, cancellations, returns, and refunds across all platforms
Partner with logistics, warehouse, and customer service teams to ensure accurate and timely fulfillment
Assist with order reconciliation, chargebacks, and deductions
Track key marketplace KPIs including sales, traffic, conversion, fill rate, and on-time shipment
Prepare regular performance reports and insights for internal stakeholders
Identify opportunities for assortment expansion, pricing adjustments, and operational improvements
Use data to support ongoing optimization and revenue growth across all channels
Collaborate with sales, marketing, operations, and customer service teams
Provide marketplace insights and reporting to support sales initiatives
Assist with administrative sales and order support during peak periods