E-Commerce Sales Experience Associate (Sales Trainee)-MB Grapevine

Park Place Motorcars • Grapevine, TX

36d

About The Position

For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevin a truly special place!We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand. EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY! Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024) Dental Vision FREE Company Paid Life Insurance FREE Employee Assistance Program Support for all employees 401K Retirement Plan Paid Holidays/Vacation/Paid Time Off Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg. Who is Avondale Group? A Career at Avondale Responsibilities The E-Commerce Sales Experience Associate (SEA) will shadow and assist the Sales Experience Manager (SEM), while also learning Avondale's One Touch Sales Process. The SEA will assist the SEM in the sales process by performing tasks essential to producing results and ensuring an elevated client experience. The SEA will 'graduate' to the SEM position once the SEA's eligibility has been determined.SUMMARY OF POSITION Process Execution•Learn and implement the Avondale One Touch Sales Process•Learn and utilize Auto Alert to prospect for opportunities within SEM's client base•Learn and conduct deliveries (including off-site deliveries)•Learn and perform product presentations•Maintain perform the online photo process for new and pre-owned inventory Learning Products/Product Knowledge•Maintain a thorough knowledge of the inventory•Maintain a thorough knowledge of the product including technical specifications, exteriorcolor options, interior trim options, optional and standard equipment and competitiveadvantages. Departmental Assistance Pull cars from inventory•Greet SEM's clients when necessary•Assists with appraisal of trade-ins•Get cars ready for deliveries (which includes taking cars to make ready/prep center, cleaning,and filling gas)•Transport cars to offsite locations (including for dealer trades)•Knows and understands the Client Concern Resolution (CCR) process, and use the programto achieve client satisfaction•Knows and understands the Avondale Privacy and Information Security Policies, and adheresto all applicable requirements•Create and maintain on-line vehicle descriptions•Execute client prospecting at direction of E-Commerce Mgr/Director•Assist E-Commerce Dept, Mgr/Dir in department and team initiatives• Attends weekly department meetings

Requirements

• High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
• Experience using Microsoft Office Suite.
• Operator's Driver's License (must be insurable)
• Must pass a background check, drug screen, and driving record check.
• Skills - Communication, Stress tolerance, team player, accountability, result-oriented
• Flexibility with schedule

Responsibilities

• Learn and implement the Avondale One Touch Sales Process
• Learn and utilize Auto Alert to prospect for opportunities within SEM's client base
• Learn and conduct deliveries (including off-site deliveries)
• Learn and perform product presentations
• Maintain perform the online photo process for new and pre-owned inventory
• Maintain a thorough knowledge of the inventory
• Maintain a thorough knowledge of the product including technical specifications, exteriorcolor options, interior trim options, optional and standard equipment and competitiveadvantages.
• Pull cars from inventory
• Greet SEM's clients when necessary
• Assists with appraisal of trade-ins
• Get cars ready for deliveries (which includes taking cars to make ready/prep center, cleaning,and filling gas)
• Transport cars to offsite locations (including for dealer trades)
• Knows and understands the Client Concern Resolution (CCR) process, and use the programto achieve client satisfaction
• Knows and understands the Avondale Privacy and Information Security Policies, and adheresto all applicable requirements
• Create and maintain on-line vehicle descriptions
• Execute client prospecting at direction of E-Commerce Mgr/Director
• Assist E-Commerce Dept, Mgr/Dir in department and team initiatives
• Attends weekly department meetings

Benefits

• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
• Dental
• Vision
• FREE Company Paid Life Insurance
• FREE Employee Assistance Program Support for all employees
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees