e-Commerce Production Lead I

Goodwill Southern California•Los Angeles, CA

About The Position

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! The eCommerce Production Lead assists with the efficient operation of Goodwill’s production operation and leads staff to achieve established goals for sales, production, customer servise, payroll, safety and expense control.

Requirements

1-2 years of supervisory experience.
1-2 years of e-commerce experience.
High school diploma or general education degree (GED) preferred.
Shift flexibility and overtime when needed.
Ability to handle confidential information.
Ability to work with minimal supervision.
Punctual and dependable attendance.
Free from alcohol and drug abuse.
Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
Evening and weekend availability required.
Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail.
Drug Screen and Background Check required.

Responsibilities

Master of complete production workflow. Advises team on production standards and best-practices.
Ensures quality of merchandise by performing audits.
Responds to customer questions and resolve concerns as needed.
Maintains structural, electrical and equipment of production operation as needed.
Leads and encourages staff.
Provides staff training; assigns specific duties and follows-up.
Coaches and counsels staff.
Administers seller side of E-Commerce sales channels.
Administers NOS inventory management system.
Loads and unloads trucks.
Performs daily Production Associate duties as needed.
This job assists in supervising 5-7 staff.