E-commerce Operations Manager

Campus Ink•Chicago, IL

1d•$75,000 - $85,000•Remote

About The Position

Campus Ink is a fast-growing e-commerce brand dedicated to providing top-quality products to customers worldwide. We are seeking a skilled E-commerce Operations Manager to optimize our direct-to-consumer (DTC) operations. This individual will play a key role in driving efficiency, managing our growing operations team, and ensuring seamless order fulfillment and product delivery. In this role, you will lead a small remote team responsible for the daily execution that keeps our stores accurate, our launches clean, and our fulfillment workflows running smoothly. This is a hands-on role where you will coach and manage the team, solve problems, improve processes, and prevent issues before they reach customers.

Requirements

5+ years of operations experience, with e-commerce experience preferred.
Bachelor’s Degree required.
Experience leading a team; direct people management is preferred.
Strong Shopify experience (catalog management and bulk updates) and advanced comfort with Excel/Google Sheets are non-negotiable.
Confidence leading a remote team using documentation and asynchronous updates.
Must be available to work on Central Time hours.
High attention to detail with a consistent quality bar.
Ability to meet deadlines while planning ahead and keeping the team organized.

Nice To Haves

Experience with managing Amazon Marketplace
Proficiency with Adobe Illustrator or related design tools.
Experience in print-on-demand, production, or fulfillment-heavy environments.

Responsibilities

Lead daily operations for product setup, QA, and store maintenance across Shopify stores.
Run a predictable team rhythm, including daily standups, weekly planning, asynchronous updates, and retrospectives to keep work visible.
Own quality control by reviewing team output, improving checklists, and reducing preventable errors.
Oversee Shopify product workflows, including product creation, tagging, collections, variants, SKU conventions, and storefront updates.
Manage bulk product data updates using spreadsheets and CSV workflows (Excel/Google Sheets).
Support new store launches by proofing builds, managing QA navigation and merchandising, and troubleshooting issues.
Coordinate with Printful and 3PL partners regarding inventory reports and resolving order or product issues.
Document and maintain SOPs to ensure consistent execution and faster team onboarding.
Liaise cross-functionally with Production and other teams to align on handoffs, timelines, and daily procedures.
Manage and optimize operations for Amazon and Ebay marketplace stores, ensuring efficient product listings and order processing.