e-Commerce Operations Intern (2026 Semester 1) - Generation H

Hermes • New York, NY

19d • $20 • Onsite

About The Position

As the eCommerce Operations intern, you will support the Hermes.com team with operational and omnichannel responsibilities. You will gain valuable experience through understanding and executing industry best practices that are important to day-to-day functions and the overall user experience.

Requirements

• Previous Operations and/or Customer Service experience helpful
• Excellent written and verbal skills; polite and professional phone manner
• Proven ability to multitask
• High level of attention to detail
• Solid knowledge of Microsoft Office & PowerPoint
• Must be able to work during this five month period.
• All internships are in-person (non-remote) and based in the Hermès US corporate headquarters located in New York City.

Responsibilities

• Assist with order monitoring.
• Work closely with the Manager of e-Commerce Operations on compiling ideas for development of a dashboard to analyze key metrics to order flow.
• Audit and update omnichannel services including Store Locator and Product Locator.
• Maintain documentation on product personalization and track made-to-order items.
• Follow up on inventory publishing and unpublishing for cross-functional e-Merchandising support.
• Perform regular reviews of client communication shared in FAQs. Report updates to the web-contribution team and see through to completion.
• Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices.
• Execute all other duties assigned by the Manager.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees