E-Commerce Manager

Spartina LLC•Bluffton, SC

1d•Hybrid

About The Position

The E-Commerce Manager will report into the CRO and will work closely with the Manager of Marketing and the Creative Director and others within the external departments. He or she will be responsible for bringing in and maintaining a high-volume Shopify online store and delivering cohesive website experience that drives sales.

Requirements

5+ years of related E-Commerce or related experience
BA/BS degree in related field
Results focused – sales and performance driven
Ability to organize, prioritize, and thrive in an extremely fast-paced, entrepreneurial, and ever-changing environment that requires flexibility and nimbleness
Excellent interpersonal skills with the ability to develop strong relationships with internal and external teams
Shopify Plus, Google Analytics, and Microsoft Excel experience required

Responsibilities

E-Commerce Operations Management:
Develop and execute site merchandising strategies, optimize navigation/sequencing, and manage inventory levels and product
Collaborate with key stakeholders to optimize product catalog, pricing, promotions, and product launch strategies
Maintain accuracy and consistency across product listings, content, accurate descriptions, and ecommerce product photography
Inventory & Order Management:
Work closely with IT and warehouse teams to ensure accuracy of stock levels in real time, faked inventory and pre-order
Implement strategies to reduce out-of-stock situations and optimize inventory turnover
Customer Experience Optimization:
Ensure the website is user-friendly and the checkout process is streamlined for optimal customer satisfaction
Support Customer Service team in Ecom initiatives, resolve issues, and deliver a frictionless experience
Data Analysis & Reporting:
Analyze sales data, customer behavior, and key performance indicators to identify opportunities for operational improvements and efficiencies
Finance to support forecasts, measurement, and optimization
Drive or actively participate in various strategic digital projects based on findings
Cross Department Collaboration:
Manage vendor relationship with third party Development Agency
Work closely with Development Agency and IT to troubleshoot technical issues related to the website
Collaborate with logistics and customer service teams to improve operational efficiency and resolve any fulfillment challenges
Support Creative Team with overall content integration on website and visual experience execution
Continuous Improvement:
Stay current on industry best practices, e-commerce trends, and emerging technologies to enhance online store operations
Identify process improvements and automation opportunities to increase productivity and enhance customer experience