E-commerce & Customer Experience Specialist

Nordic Knots AB • New York, NY

23d

About The Position

We are looking for an E-commerce & Customer Experience Specialist to join our Nordic Knots team in New York. We are searching for someone with experience in interior design and a passion for creating flawless customer experiences. You should be highly organized, service-minded, and excited to help customers transform their spaces with timeless design. The Role As an E-commerce & Customer Experience Specialist, you will play a key role in delivering a best-in-class shopping experience. From offering personalized interior design advice to providing prompt, thoughtful solutions, you will ensure every interaction leaves a lasting positive impression. You will also be a crucial link between our customers and our digital operations, making sure everything runs smoothly behind the scenes.

Requirements

• Degree in Interior Design or a related field.
• Professional experience in interior design and customer advisory roles.
• Native-level fluency in English with excellent written communication skills.
• Previous experience working in customer service, e-commerce, or client-facing roles.
• Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once.
• Proactive, adaptable, and energized by working in a fast-paced, start-up environment.

Nice To Haves

• Zendesk experience is a plus.
• Fluent in French is a plus

Responsibilities

• Advise and guide customers on interior design choices and product selections via email, chat, or phone.
• Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets.
• Manage returns, process refunds, and support logistical needs across the shopping journey.
• Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.
• Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects.

Benefits

• We are a fun and driven team with high ambitions.
• We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged.
• At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.
• At Nordic Knots we stand for a diverse and inclusive workforce.
• We seek talented individuals who bring a range of perspectives and inspired ideas.
• We welcome all applicants eager to join a dynamic team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees