E-Commerce Book Lead

GOODWILL OF SILICON VALLEY•San Jose, CA

5d•$21 - $21•Onsite

About The Position

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. The E-Commerce Book Lead is an advanced role responsible for coordinating daily book and media processing operations while supporting team performance, quality, and productivity goals. This position serves as a bridge between Associates and Supervisors.

Requirements

Ability to read. write and speak in English.
Ability to type in English fast enough to meet production goals.
Knowledge of general arithmetic (adding/subtracting) required.
Experience in material handling
Strong organizational skills, ability to work well with others in a close office environment.
Ability to coordinate hand-eye-foot movement to safely maneuver/handle equipment and lift/stack donations.
Ability to understand English, accept directions and follow procedures.
Ability to perform routine work, adapting to change as it relates to workflow.
Ability to maintain self-control and work in cooperation with co-workers.
Ability to examine items and visually differentiate between them based on quality standards.
Ability to meet and maintain established standards
An amiable and welcoming attitude, with the ability to make people feel at ease
An outgoing and enthusiastic attitude towards the organization and our programs
The ability to work independently and in groups, while maximizing time and resources
The ability to “catch on” or understand instructions and their underlying principles.
The ability to reason and make judgments.
Being able to deal with people beyond giving and receiving instructions
Being able to keep calm and collected in unusual or dangerous situations and to work under adverse conditions if necessary
Being respectful of and conform with set limits, tolerances and standards
Must be able to lift up to 30lbs throughout the work day.

Nice To Haves

Spanish fluency is desired.
Experience using Forklift is desired, but not required. Training will be provided if need be.
Comfortable operating heavy machinery.

Responsibilities

Coordinate daily workflow of book/media processing from intake through scanning, listing, and staging.
Ensure proper prioritization of inventory to meet production and sales goals.
Monitor and maintain quality standards for listings, condition grading, and sorting accuracy.
Provide hands-on training and coaching to Associates I and II on book/media processes and SOPs.
Assist in onboarding new employees and reinforcing productivity expectations.
Serve as a first point of contact for troubleshooting equipment or workflow issues.
Conduct routine quality checks on processed inventory and listings.
Ensure accurate categorization, pricing support, and adherence to company standards.
Identify and communicate process gaps or inefficiencies to management.
Perform all functions and duties of the E-Commerce Associate I-III as needed.
Book/Media Scanning (Manual or Autoline), Book/Media Listing, Book/Media Tipping (Machine), Order Pulling, Book/Media Shipping (Manual), Warehouse Consolidation, Retail Book Fulfillment.
Load and unload trailers.
Coordinate and organize inventory in the warehouse.
Maintain a neat, clean, and organized work area at all times.
Meet productivity goals for the assigned role on a consistent basis.
Adhere to all agency policies and procedures.
Other duties as assigned by a lead or manager.
Responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either orally or in writing.