E-Commerce Associate
About The Position
The E-Commerce Associate is responsible for all duties as assigned by the E-Commerce Lead or Retail Operations Manager including all items listed below, and other assigned tasks as needed. Essential functions: Evaluates and researches each piece of merchandise coming in to e-commerce, using the internet and or other resources to identify true value. Effectively prices items using proper and competitive pricing points. Writes item descriptions; proofreads all item descriptions for clarity, spelling and grammar; photographs each item with a digital camera; uploads photos into computer. Posts descriptions and photos onto shopgoodwill.com web site and other online marketplaces. Maintains productivity as demonstrated by meeting minimum posting numbers on appropriate software platforms. Seeks mark-up goods to sell through Ecommerce or the stores, by searching through assigned Gaylord’s. Provides exceptional customer service by responding to all customer emails within 24 hours. Assist customers in navigate web site as needed. Complete the order process by pulling good sold from inventory, properly packaging each item, completing shipping following UPS, FedEx or USPS guidelines. Ensures all daily shipments are made. Moves inventory using pallet jack when required. Keeps inventory neatly and appropriately organized. Responsive and respectful towards others within the organization. Promotes internal and external customer service through effective communication. Displays appropriate behavior (courteous and respectful interactions) with fellow employees. Consistently follows established safety rules. Reports safety accidents and hazards when known and in a timely manner. Maintains a safe, clean, and orderly work area. Utilizes the proper equipment and supplies in meeting the safety standards. Maintains workstation supplies. Completes work station five minute clean up daily. Demonstrates a high regard for Goodwill’s assets including property, and equipment. Other duties as assigned.
Requirements
- Ability to effectively and respectfully communicate with the public and customers (internal and external)
- Ability to follow instructions and work independently
- Ability to follow all safety rules
- Ability to effectively use a camera and photograph merchandise
- Ability to stand, bend, lift, and reach for long periods of time
- Ability to lift up to 40 pounds and occasionally lift up to 80 pounds
- High School Diploma required; (or its equivalent), though an equivalent amount of training and experience will be considered in lieu of this requirement
Nice To Haves
- Knowledge of collectibles, antiques or specialized items preferred but not required
Responsibilities
- Evaluates and researches merchandise to identify true value
- Prices items using proper and competitive pricing points
- Writes and proofreads item descriptions
- Photographs items and uploads photos into computer
- Posts descriptions and photos onto shopgoodwill.com and other online marketplaces
- Maintains productivity by meeting minimum posting numbers
- Seeks mark-up goods to sell through Ecommerce or the stores
- Provides customer service by responding to emails within 24 hours
- Assists customers in navigating the website
- Completes the order process by pulling goods, packaging items, and completing shipping
- Ensures all daily shipments are made
- Moves inventory using pallet jack when required
- Keeps inventory neatly organized
- Maintains a safe, clean, and orderly work area
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
